Croatian Speaking Customer Service for Airline Company - Work In Greece at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Croatian, English Knowledge, Customer Service, Airline Industry, Communication Skills, Problem-Solving, Organizational Skills, Multitasking, CRM Software Familiarity, Airline Booking Systems Familiarity

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a prestigious Airline Company, with the chance to work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about the travel industry and committed to providing exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a seamless travel experience. Key Responsibilities Handle customer inquiries related to flight bookings, cancellations, baggage, and travel information via phone, email, and chat in Croatian. Provide clear and accurate information regarding flight schedules, ticket prices, and airline policies. Assist customers with troubleshooting issues related to bookings and account management. Resolve customer complaints and concerns efficiently to ensure high levels of customer satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Collaborate with other departments to improve service delivery and address customer needs effectively. Stay informed about travel regulations and airline industry trends to provide relevant assistance. Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the airline or travel industry. Strong communication skills with a focus on customer satisfaction and support. Problem-solving abilities and the capability to handle inquiries effectively. Excellent organizational skills and the ability to multitask in a fast-paced environment. Familiarity with airline booking systems and customer relationship management (CRM) software is desirable. Willingness to work flexible hours, including weekends and holidays as necessary. Relocation to Greece is required for this position. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The representative will assist customers primarily in Croatian via phone, email, and chat with inquiries regarding flight bookings, cancellations, baggage, and travel information. Key duties include providing accurate policy details, troubleshooting booking issues, resolving complaints, and documenting all interactions in the CRM system.