Croatian Speaking Customer Service For Leading Travel Company - Work In Gre at Mercier Consultancy

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Croatian, English Fluency, Customer Service, Trip Planning, Booking, Modifications, Issue Resolution, Communication Skills, Problem-Solving, Detail-Oriented, Organizational Abilities, Travel Interest

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer an incredible opportunity for a Croatian Speaking Customer Service Representative for a leading travel company, with the exciting prospect of working in Greece. In this essential role, you will provide exceptional support to Croatian-speaking clients, assisting them in planning and booking their travel experiences. Your fluency in Croatian will be crucial as you help customers navigate travel options, answer inquiries, and resolve any issues they may encounter. You will play a key role in delivering memorable travel experiences to our clients while enhancing their satisfaction with our services. Responsibilities Deliver high-quality customer service in Croatian via phone, email, and chat for travel inquiries Assist customers with trip planning, bookings, and modifications Resolve customer issues efficiently and professionally, ensuring a positive experience Accurately document customer interactions and maintain records in our CRM system Coordinate with travel partners to ensure seamless service delivery Gather customer feedback to help improve services and offerings Stay informed about travel trends, destinations, and offerings Fluency in Croatian and English, with strong communication skills Exceptional customer service skills with a focus on problem-solving Previous experience in customer service, particularly in travel or hospitality, is preferred Able to handle multiple inquiries in a fast-paced environment Detail-oriented with strong organizational abilities Genuine interest in travel and helping customers create memorable experiences Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will deliver high-quality customer service in Croatian via phone, email, and chat, assisting clients with trip planning, bookings, and modifications. Key duties include resolving customer issues professionally and accurately documenting all interactions within the CRM system.