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Croatian Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Croatian, Customer Service, Communication Skills, Problem-Solving, CRM Software, Telecommunications Knowledge, Technical Support, Account Management, Service Activation, Troubleshooting, Customer Satisfaction, Team Collaboration, Multitasking, Flexible Hours, Technology Enthusiasm

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present a fantastic opportunity for Croatian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are enthusiastic about technology and dedicated to assisting customers with their communication needs. As a customer service representative, you will provide support in Croatian, addressing inquiries, resolving issues, and ensuring an exceptional experience for our clients. Key Responsibilities Manage customer inquiries regarding telecommunications services, plans, and products via phone, email, and chat in Croatian. Provide assistance with service activation, troubleshooting, and account management. Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction. Document all customer interactions accurately in the CRM system. Collaborate with internal teams to enhance service delivery and address client challenges. Stay updated on the latest telecommunications technologies and offerings to provide effective support. Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, particularly in the telecommunications sector, is preferred. Excellent communication skills and a friendly, approachable demeanor. Strong problem-solving abilities with a focus on customer-centric solutions. Ability to handle multiple inquiries and prioritize tasks effectively. Familiarity with CRM and telecommunications software is desirable. Willingness to work flexible hours, including evenings and weekends, as needed. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding telecommunications services and provide assistance with service activation and troubleshooting. Resolve issues efficiently while ensuring a high level of customer satisfaction.