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Croatian Speaking Customer Service for Travel & Hospitality Company at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian language, Customer service, Travel industry knowledge, Hospitality industry knowledge, Communication skills, Problem-solving, Multitasking, CRM software, Booking systems, Interpersonal skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer a great opportunity for Croatian Speaking Customer Service Representatives to join a leading Travel & Hospitality Company. This position is ideal for individuals passionate about delivering exceptional customer service within the travel and hospitality industry. As a representative, you will assist customers in Croatian, handling inquiries related to travel bookings, accommodations, and hospitality services. Key Responsibilities Manage customer inquiries regarding travel bookings, accommodation options, cancellations, and service information via phone, email, and chat in Croatian. Provide accurate information on travel packages, hotel facilities, and policies. Assist customers with problem resolution, complaints, and special requests to ensure a seamless travel experience. Document all interactions and customer feedback in the CRM system for quality and follow-up purposes. Collaborate with internal departments to improve customer experience and service delivery. Stay updated on travel regulations, hospitality trends, and company offerings. Fluency in Croatian (both written and spoken) is essential; English language skills are an advantage. Previous experience in customer service, preferably in the travel, tourism or hospitality industry. Excellent communication and interpersonal skills focused on customer satisfaction. Strong problem-solving abilities and a proactive approach to resolving issues. Good organizational skills with the ability to multitask effectively in a fast-paced environment. Familiarity with booking systems and customer service software is desirable. Flexibility to work various shifts including weekends and holidays if required. Competitive Monthly Salary 2 Extra Salaries Per Year Monthly Bonus Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding travel bookings, accommodations, and service information via phone, email, and chat. Collaborate with internal departments to resolve issues and ensure a high-quality customer experience.