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Croatian-Speaking For Online Streaming Service - Work In Greece at Mercier Consultancy Group

, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian Fluency, Customer Service, Technical Troubleshooting, CRM Software, Communication Skills, Interpersonal Abilities, Problem Solving, English Language

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce a job opening for Croatian-Speaking Customer Service Representatives to work in Greece for a leading Online Streaming Service. This position offers the chance to be part of a dynamic team that is dedicated to providing outstanding support to Croatian-speaking customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a premium streaming experience. Key Responsibilities Respond to customer questions and concerns regarding streaming services, subscriptions, and account management in Croatian. Provide clear and accurate information regarding service features and promotional offers. Troubleshoot technical problems related to streaming platforms and devices. Maintain detailed records of customer interactions in the CRM system. Work closely with internal teams to escalate and resolve customer issues promptly. Keep updated on new content and updates to support customers effectively. Fluency in Croatian (written and verbal) is required; English language skills are an advantage. Previous customer service experience, preferably in online streaming or entertainment fields. Excellent communication and interpersonal abilities focused on delivering high-quality customer service. Strong problem-solving skills with the ability to troubleshoot technical issues. Self-motivated and able to work efficiently in a team-oriented and remote environment. Experience with CRM software and basic computer proficiency. Flexibility to work varied shifts, including evenings and weekends, as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries and resolve issues regarding streaming services, subscriptions, and account management in Croatian. Provide technical troubleshooting for streaming platforms and maintain detailed interaction records in the CRM system.