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Croatian Speaking Support Specialist - Work In Sofia - Paid Relocation at Mercier Consultancy Group

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

1500.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian Fluency, English Proficiency, Customer Support, Communication Skills, Interpersonal Skills, Problem-Solving, Multitasking, CRM Systems, Customer Service Software

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a Croatian Speaking Support Specialist to join our vibrant team in Sofia, Bulgaria! This role offers paid relocation assistance, providing an excellent chance to build your career while experiencing a new culture. You will be responsible for delivering outstanding support to Croatian-speaking customers, ensuring their inquiries are addressed professionally and efficiently. Your Role As a Croatian Speaking Support Specialist, you will handle customer communications across various channels, offering solutions and assistance to meet their needs. Your dedication to quality service will help us maintain high levels of customer satisfaction. Key Responsibilities Respond to customer inquiries in Croatian via phone, chat, and email promptly and effectively. Provide accurate information and resolve issues related to products or services. Maintain detailed records of interactions and follow up on customer concerns. Collaborate with internal teams to resolve complex problems efficiently. Stay updated on company policies, products, and procedures to assist customers effectively. Contribute to continuous improvement initiatives within the support team. Fluency in Croatian (spoken and written) is required; proficiency in English is advantageous. Experience in customer support or related roles is preferred. Excellent communication, interpersonal, and problem-solving skills. Ability to multitask and adapt in a fast-paced environment. Familiarity with CRM systems and customer service software. Positive attitude, proactive approach, and teamwork orientation. Willingness to relocate to Sofia with paid relocation assistance. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 1500 Euro Signing Bonus Fully Paid Training Health Insurance And Much More...

Responsibilities

The specialist will handle customer communications via phone, chat, and email to resolve inquiries and product issues. They are responsible for maintaining detailed interaction records and collaborating with internal teams to ensure high customer satisfaction.