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Croatian-Speaking Transportation Customer Experts - Work In Greece at Mercier Consultancy Group

Split, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian Fluency, English Proficiency, Customer Service, CRM Software, Issue Resolution, Multitasking, Time Management, Interpersonal Communication, Problem Solving

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is looking for enthusiastic Croatian-Speaking Transportation Customer Experts to join our team located in Greece. In this role, you will provide exceptional customer service to Croatian-speaking clients within the transportation sector, ensuring their inquiries and concerns are addressed promptly and effectively. This position offers a fantastic opportunity to develop your customer service skills while working in a diverse and international environment. Key Responsibilities Provide professional and empathetic customer support to Croatian-speaking clients regarding transportation services. Assist with bookings, schedules, and handle issue resolution through various channels such as phone, email, or chat. Keep detailed records of customer interactions and transactions in the CRM system. Collaborate with internal teams to ensure smooth operations and timely service delivery. Stay updated with transportation products, policies, and procedures to offer accurate guidance. Proactively identify and suggest improvements to customer service processes. Fluency in Croatian (both spoken and written) is required; English proficiency is advantageous. Experience in customer service, ideally within transportation or logistic industries. Strong communication and interpersonal skills with a customer-first attitude. Ability to multitask, manage time efficiently, and solve problems in a fast-paced work environment. Familiarity with CRM software and transportation systems is a plus. Detail-oriented, proactive, and committed to excellent customer service. Willingness to work and live in Greece, embracing a multicultural work environment. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional customer support to Croatian-speaking clients regarding transportation bookings and schedules. Manage customer interactions via phone, email, and chat while maintaining detailed records in the CRM system.