Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian, English, Customer Service, Problem Solving, Omni-channel Engagement, CRM Documentation, Travel Planning, Booking Modifications, Empathy, Active Listening, Organization

Industry

Business Consulting and Services

Description

Are you someone who finds joy in the world of travel and feels a sense of fulfillment when helping others navigate their global explorations? We are currently scouting for energetic, solution-focused professionals to join our expansive international family. In this role, you will represent a world-renowned leader in online travel reservations, serving as the primary point of contact for Croatian travelers as they plan and execute their next big adventures. This unique opportunity allows you to work entirely from home from any location within Greece, providing top-tier support for one of the planet's most iconic and influential travel platforms. Your Daily Mission: Elevating the Traveler's Journey As an official brand ambassador, your primary objective is to transform every inquiry—whether a simple question or a complex issue—into a smooth, reassuring, and positive experience. Omni-channel Engagement: You will navigate a high volume of interactions across various platforms, including phone calls, emails, and live chat, communicating fluently in both Croatian and English. Creative & Empathetic Problem Solving: You will handle the "nitty-gritty" of travel—managing booking modifications, processing cancellations, and resolving payment discrepancies—with a focus on speed, accuracy, and genuine empathy. System & Policy Expertise: You will undergo comprehensive training to master the client's internal software and global policies, ensuring you provide high-quality, reliable information to every traveler you assist. Detailed CRM Documentation: Precision is key. You will be responsible for maintaining meticulous records of all customer interactions and feedback within our CRM system to ensure continuity and quality. Collaborative Service Improvement: You aren't just a voice on the line; you are part of a team. You will work alongside managers to identify emerging travel trends and brainstorm ways to refine the overall service experience. Who We Are Looking For While we certainly appreciate a background in customer service, we prioritize a "can-do" attitude, exceptional communication skills, and a sincere passion for helping people. Croatian Mastery (C2): You must possess native or near-native proficiency. Your ability to communicate professionally, both verbally and in writing, is the cornerstone of this role. English Proficiency (B2+): A strong command of English is required to navigate your initial training period, participate in internal team meetings, and handle internal documentation. Remote-Ready Infrastructure: You must be legally authorized to work within the borders of Greece. Additionally, you need a stable, high-speed internet connection and the personal discipline to maintain a productive home-office environment. Advanced Soft Skills: We value active listeners who can remain organized and empathetic even when things get fast-paced or high-pressure. A Package Designed for Your Success We understand that your language skills are a specialized asset, and we are committed to supporting your long-term well-being and professional evolution. Competitive Compensation: We offer a salary package designed to meet top market standards, reflecting the value of your bilingual expertise. Performance-Based Rewards: Stay motivated with monthly performance bonuses and incentives based on your individual and team achievements. Comprehensive Protection: Your health is a priority. We provide full private health insurance and life insurance coverage starting from your very first day. Vertical Career Growth: We don't just offer jobs; we offer careers. You'll have access to clear pathways for internal mobility and promotions within our global organization. Professional Tech Kit: No need to worry about gear. We ship a full suite of hardware—including a laptop and a professional-grade headset—directly to your door. Relocation Support: Your Move to Greece Made Easy Have you been dreaming of a life under the Mediterranean sun? If you are moving from abroad, we make the transition seamless: Travel Reimbursement: We will cover the cost of your initial flight to Greece. Arrival Accommodation: To help you settle in without the stress of an immediate apartment hunt, we provide four weeks of complimentary hotel accommodation. Why Join Our Community? This is more than a customer service role; it is your gateway into a diverse, multicultural community of travel enthusiasts. You will receive world-class training that makes you an expert in the global travel industry, all while enjoying the unparalleled freedom of a remote lifestyle in one of the most beautiful countries in the world.

Responsibilities

The primary objective is to act as a brand ambassador, transforming all traveler inquiries into smooth, positive experiences across phone, email, and live chat using Croatian and English. Responsibilities include managing booking modifications, cancellations, resolving payment issues, and meticulously documenting all interactions in the CRM system.