Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Croatian, English, Phone Communication, Email Communication, Live Chat Communication, Problem Resolution, Booking Management, Cancellation Management, Payment Inquiry Resolution, CRM Proficiency, Active Listening, Organization, Time Management, Remote Work

Industry

Business Consulting and Services

Description

Are you captivated by the travel industry and the joy of helping others discover the world? We are on the hunt for vibrant, customer-focused professionals to represent a global titan in online reservations. This is a premier opportunity to advocate for a world-renowned travel brand while working entirely from your home in Greece. Your mission? To ensure every traveler enjoys a frictionless journey from the moment they book until they check out. Whether you are a veteran of the service industry or a linguistically talented newcomer eager to launch a new career, we want to hear your story. Your Virtual Mission: Redefining Customer Excellence In this role, you aren't just an agent; you are a Croatian-Speaking Travel Expert and the pulse of our customer experience. You will be responsible for turning potential travel hurdles into successful departures. Omni-channel Engagement: Tackle a high volume of inquiries across phone, email, and live chat, communicating fluently in both Croatian and English. Expert Problem Resolution: Navigate booking complexities, manage cancellations, and resolve payment inquiries with a blend of speed and genuine empathy. Platform Proficiency: Stay at the forefront of evolving travel policies and platform innovations to offer sophisticated, high-quality advice. Meticulous Documentation: Ensure every customer interaction is accurately logged in our CRM to maintain a seamless and professional service history. Collaborative Excellence: Maintain rigorous Service Level Agreements (SLAs) while partnering with your global team to refine our service standards. The Ideal Profile We are seeking articulate communicators who can flourish in a fast-paced, digitally-driven landscape. Linguistic Mastery: Native or near-native Croatian (C2) is essential for professional delivery, alongside a solid command of English (B2) for internal training and corporate communication. Technical & Legal Readiness: You must be legally authorized to work in Greece, possess a reliable high-speed internet connection, and feel at home in a remote setup. The Human Touch: You possess a natural talent for active listening, empathetic engagement, and staying highly organized under pressure. Self-Driven Autonomy: You have the personal discipline required to manage your schedule and tasks effectively in a 100% remote environment. Compensation & Premium Benefits We believe that exceptional service starts with a supported team. We've curated a comprehensive package to ensure your professional and personal peace of mind. Financial & Health Security Competitive Remuneration: A salary structure that recognizes and rewards your specialized bilingual expertise. Achievement Bonuses: Performance-based incentives for those who consistently exceed expectations. Immediate Coverage: Comprehensive private health and life insurance starting from your very first day. Growth & Lifestyle Career Trajectory: Clear internal pathways for vertical promotions and global mobility. Holistic Perks: Access to exclusive employee discounts, wellness programs, and referral bonuses. Full Hardware Suite: We ship a professional-grade tech kit (laptop, headset, etc.) directly to your residence in Greece. Relocation Support: Your Gateway to Greece Dreaming of a Mediterranean lifestyle? We make your transition to Greece stress-free: Flight Coverage: We provide full reimbursement for your initial flight to Greece. Arrival Housing: Enjoy four weeks of complimentary hotel accommodation while you settle in and find your permanent home. Why Join Our Global Community? This is more than a career move; it is your entry into a diverse, multicultural network of professionals. You will receive elite training to become an authority in the travel sector, all while enjoying the ultimate freedom of a work-from-home lifestyle under the Greek sun.

Responsibilities

The agent will serve as a Croatian-Speaking Travel Expert, handling a high volume of inquiries across phone, email, and live chat in both Croatian and English to ensure smooth customer journeys. Responsibilities include resolving booking complexities, managing cancellations, and accurately documenting all interactions in the CRM.