Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian, English, Customer Service, Issue Resolution, Product Knowledge, Documentation, CRM, Quality Assurance, Active Listening, Empathy, Organization, Time Management

Industry

Business Consulting and Services

Description

We are seeking highly motivated and customer-focused individuals to join our team as a Remote Customer Advisor for a leading global online travel and reservation service project. This role is a fantastic opportunity to work from the comfort of your home, supporting customers across the Croatian market. You will act as the primary point of contact, ensuring a seamless and positive experience for users utilizing the platform for their accommodation and travel needs. Prior experience in a customer service environment is beneficial, but not strictly required. We welcome candidates who possess a passion for problem-solving, a commitment to excellent service, and the required language skills. 🔑 Key Responsibilities As a Croatian-Speaking Customer Advisor (Travel Agent), your main duties will include: Handling Inquiries: Manage a high volume of inbound and outbound customer contacts (via phone, email, and live chat) in Croatian and English. Issue Resolution: Efficiently and empathetically resolve customer queries and concerns related to bookings, modifications, cancellations, payment processing, and general platform use. Product Knowledge: Develop and maintain in-depth knowledge of the client’s platform, policies, and procedures to provide accurate and comprehensive information. Documentation: Accurately document all customer interactions, feedback, and resolution steps in the Customer Relationship Management (CRM) system. Quality Assurance: Maintain the highest standards of professionalism and communication quality in every interaction, adhering to Service Level Agreements (SLAs). Collaboration: Work collaboratively with team members and supervisors to identify emerging issues and contribute to continuous improvement initiatives. ✅ Required Qualifications & Skills Language Proficiency (Mandatory) Croatian: Fluent/Native proficiency (C2 level). Must be able to communicate clearly and professionally, both written and verbally. English: Upper-Intermediate proficiency (B2 level minimum). Required for training, internal communication, and documentation. General Requirements Must be legally authorized to work remotely within Greece and possess stable internet connectivity. Strong verbal and written communication skills in both required languages. Excellent active listening, empathy, and organizational skills. Ability to work independently and manage time effectively in a fast-paced, remote environment. 💰 Compensation & Benefits We believe in rewarding our employees competitively and supporting their well-being and career growth. Salary & Compensation Competitive Salary Package that reflects your language skills and market standards. Performance-based bonuses and incentives. Comprehensive Benefits Health Insurance: Comprehensive private health care coverage. Life Insurance: Financial security provided through life insurance coverage. Career Growth: Clear pathways for professional development, vertical promotion, and internal mobility within the company. Additional Perks: Employee discounts, referral programs, and access to wellness initiatives. 💻 Remote Work Setup The company provides all necessary technical equipment, including a laptop, headset, and other tools required to perform the job effectively from your remote location in Greece. ✈️ Relocation Package (For Candidates Moving to Greece) To assist non-resident candidates transitioning to Greece, we offer a comprehensive relocation package: Flight Ticket Reimbursement: We will reimburse the cost of your initial flight to Greece. Accommodation Support: Four (4) weeks of complimentary hotel accommodation upon arrival to help you settle in and secure long-term housing. 🚀 Why Join Us? This is an opportunity to join a diverse, multinational team supporting one of the world's most recognizable travel services. You will receive extensive training to succeed in your role and become a customer experience expert, all while enjoying the flexibility and comfort of working from home in Greece. Apply today to start your international customer service career!

Responsibilities

The main duties involve managing a high volume of inbound and outbound customer contacts in Croatian and English via phone, email, and live chat, focusing on resolving queries related to bookings, modifications, and payments. Additionally, the role requires developing in-depth product knowledge and accurately documenting all customer interactions within the CRM system.