Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian Mastery, English Proficiency, Omni-channel Support, Creative Problem Solving, Platform Expertise, Detailed Documentation, Active Listening, Empathy, Organization, Customer Experience

Industry

Business Consulting and Services

Description

Are you passionate about the world of travel and helping others explore? We are looking for dynamic, solution-oriented individuals to join our international team. As a Customer Experience Specialist for a global leader in online reservations, you will be the bridge between Croatian travelers and their next great adventure. Work from the comfort of your home, anywhere in Greece, while supporting customers on one of the world's most iconic travel platforms. YOUR DAILY MISSION As a brand ambassador, your role is to turn every inquiry into a seamless and reassuring journey. Omni-channel Support: Manage high-volume interactions via phone, email, and live chat in both Croatian and English. Creative Problem Solving: Resolve issues related to bookings, modifications, cancellations, and payments with empathy and speed. Platform Expertise: Master the client's systems and policies to provide accurate, high-quality information to every traveler. Detailed Documentation: Maintain precise records of all customer interactions and feedback within the CRM system. Collaborative Growth: Work with your team and managers to identify trends and continuously improve the service experience. THE IDEAL CANDIDATE While prior experience is a plus, we prioritize attitude, communication skills, and a genuine desire to help others. Croatian Mastery (C2): Native or fully fluent proficiency is essential for professional verbal and written communication. English Proficiency (B2 minimum): Required for your initial training, internal team meetings, and documentation. Remote Ready: You must be legally authorized to work in Greece, have a stable high-speed internet connection, and the discipline to work independently. Soft Skills: Exceptional active listening, empathy, and the ability to stay organized in a fast-paced environment. REWARDS & BENEFITS We value your language expertise and are committed to your long-term well-being and professional growth. Competitive Pay: A salary package that reflects your specialized skills and meets top market standards. Performance Incentives: Monthly bonuses and rewards based on your achievements. Full Protection: Comprehensive private health insurance and life insurance coverage from day one. Career Trajectory: Clear pathways for vertical promotions and internal mobility within a global organization. Tech Kit Provided: We ship all the necessary hardware (laptop, professional headset, etc.) directly to your remote location. RELOCATION SUPPORT (For International Candidates) Dreaming of moving to Greece? We make the transition easy and stress-free: Travel Costs: We will reimburse your initial flight ticket to Greece. Arrival Support: Four weeks of complimentary hotel accommodation to give you time to settle in and find your permanent home. WHY JOIN US? This is more than just a job; it's an entry point into a diverse, multicultural community. You will receive world-class training to become an expert in the travel industry, all while enjoying the ultimate flexibility of a work-from-home lifestyle in beautiful Greece.

Responsibilities

The primary role involves acting as a brand ambassador to manage high-volume customer interactions via phone, email, and chat in Croatian and English, resolving issues related to bookings, modifications, and payments. Additionally, the agent must master the client's systems, provide accurate information, and maintain precise documentation of all customer interactions within the CRM.