Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Patras, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian language, English language, Customer service, Communication, Problem solving, Reservation logistics, CRM, Active listening, Empathy, Technical support, Data documentation, Time management

Industry

Business Consulting and Services

Description

We are seeking sophisticated, service-oriented professionals to represent a global leader in the travel and hospitality sector. In this premier remote role based in Greece, you will serve as the primary strategic link for our Croatian-speaking community, ensuring a seamless, high-end experience for travelers worldwide. Whether you are an established industry veteran or a linguistically gifted professional seeking a high-impact career pivot, we invite you to help us redefine the global standard for travel support. THE MISSION: OPERATIONAL EXCELLENCE As a Croatian-Speaking Support Specialist, you are the architectural heart of our user experience. Your objective is to deliver refined, professional solutions within a fast-paced digital ecosystem. Multimodal Communication: Orchestrate high-volume inbound and outbound interactions via telephony, structured email, and live messaging, maintaining fluid transitions between Croatian and English. Strategic Problem Solving: Provide rapid, decisive resolutions for complex reservation logistics, financial discrepancies, and technical platform optimizations. Knowledge Leadership: Master evolving global travel policies and operational protocols to provide pinpoint-accurate advisory services. Data Integrity: Maintain rigorous documentation of client interactions within our CRM, ensuring high-fidelity reporting and service continuity. Performance Optimization: Surpass strict Service Level Agreements (SLAs) while collaborating with global teams to identify trends and enhance the end-to-end user journey. CANDIDATE ARCHETYPE We are scouting for autonomous, high-caliber thinkers capable of maintaining peak productivity within a distributed global workforce. Linguistic Authority: Native or near-native mastery of Croatian (C2) for professional engagement, complemented by a strong command of English (B2/C1) for corporate integration and technical documentation. Operational Readiness: Must hold the legal right to work in Greece and possess a dedicated home office with high-speed, reliable internet connectivity. Exceptional Soft Skills: Expert-level active listening, profound empathy, and a highly structured approach to managing complex, multifaceted workloads. Self-Governance: The discipline to execute tasks and manage priorities effectively in a fully remote environment without direct supervision. PREMIUM BENEFITS & COMPENSATION Our rewards framework is engineered to recognize specialized linguistic expertise and catalyze long-term professional growth. Financial & Health Market-Leading Salary: A competitive base salary benchmarked against top-tier bilingual roles in the European market. Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones. Total Protection: Comprehensive private medical and life insurance coverage effective from your start date. Career & Infrastructure Vertical Trajectory: Transparent career architecture with clear pathways into leadership, training, or specialized global roles. The Pro-Tech Suite: A complete, high-performance hardware kit (professional-grade laptop and headset) shipped directly to your residence. Executive Relocation Package For candidates relocating to Greece, we offer a "Zero-Stress" transition: Airfare Coverage: Full reimbursement of your initial flight to Greece. Arrival Concierge: Four weeks of premium hotel accommodation provided to allow for a seamless transition into your permanent residence. WHY OUR GLOBAL NETWORK? This is an invitation to advocate for an iconic global brand while benefiting from the flexibility of a remote lifestyle. You will receive world-class professional training, transforming you into a recognized expert in the Customer Experience (CX) industry—all under the backdrop of the Greek sun.

Responsibilities

You will serve as the primary strategic link for the Croatian-speaking community, managing inbound and outbound interactions via phone, email, and messaging. Additionally, you will provide rapid resolutions for complex reservation logistics and maintain accurate documentation within the CRM system.