Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

, , -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Problem resolution, Croatian language, English language, Crisis management, Communication, Emotional intelligence, Data integrity, CRM software, Travel logistics, Active listening, Multitasking, Strategic empathy, Technical documentation

Industry

Business Consulting and Services

Description

Do you possess a sophisticated understanding of the global travel landscape and a natural flair for high-stakes problem resolution? We are identifying dynamic, solution-focused professionals to join an elite international cohort. In this high-impact role, you will represent a pioneer in digital travel reservations, serving as the strategic nexus for Croatian travelers as they navigate the complexities of global exploration. The Concept: A premier career trajectory offering absolute remote autonomy from any location in Greece, supporting one of the most influential travel ecosystems in the world. THE MANDATE: ARCHITECTING PREMIER CUSTOMER JOURNEYS As a designated Brand Ambassador, your mission is to transform every touchpoint—from standard inquiries to intricate logistical challenges—into a fluid, reassuring, and premium service experience. Omni-channel Orchestration: Seamlessly manage high-velocity interactions across telephony, structured email, and live chat, pivoting with linguistic mastery between Croatian and English. Empathetic Crisis Management: Navigate the intricacies of global travel—including complex booking architectures, cancellations, and financial reconciliations—with precision and strategic empathy. Policy & Systems Leadership: Leverage proprietary software and comprehensive global travel protocols to provide authoritative, high-fidelity guidance to every traveler. Operational Rigor: Maintain meticulous data integrity within our CRM to ensure seamless service continuity and contribute to global quality assurance benchmarks. Strategic Collaboration: Interface with leadership to identify emerging sector trends and develop innovative strategies to optimize the global service journey. CANDIDATE ARCHETYPE: THE IDEAL PROFILE While professional service experience is valued, we prioritize a "solutions-first" mindset, exceptional rhetorical skills, and a genuine passion for high-end client advocacy. Linguistic Mastery (C2): Native or near-native command of Croatian is mandatory. Your ability to deliver professional excellence in both verbal and written forms is the foundation of this role. Professional English (B2+): A strong command of English is essential for international corporate integration, technical documentation, and ongoing professional development. Remote Operational Excellence: You must hold the legal right to work in Greece, possess enterprise-grade internet connectivity, and demonstrate the self-governance required for a high-performance virtual office. Advanced Emotional Intelligence: Expert-level active listening and the ability to maintain composure and organizational clarity in high-pressure environments. A PREMIUM REWARDS ARCHITECTURE We recognize that specialized bilingual expertise is a high-value asset. Our rewards framework is engineered to catalyze your long-term professional trajectory. Market-Leading Remuneration: A salary structure benchmarked against the highest European standards for language specialists. Incentivized Performance: Lucrative monthly bonus structures and rewards designed to recognize individual milestones and team-wide excellence. Total Security: Comprehensive private medical and life insurance effective from your initial date of employment. Vertical Trajectory: We foster career longevity through transparent pathways for internal promotion and global mobility within our network. The Pro-Tech Suite: A complete, professional-grade hardware kit (high-spec laptop and noise-canceling headset) shipped directly to your residence in Greece. EXECUTIVE RELOCATION CONCIERGE For those seeking to transition to a Mediterranean lifestyle, we ensure a "zero-stress" relocation to Greece: Mobility Coverage: Full reimbursement of your initial relocation airfare. Transition Housing: Four weeks of complimentary hotel accommodation, providing a luxurious window to secure your permanent residence. WHY INTEGRATE INTO OUR GLOBAL NETWORK? This is an invitation to do more than provide a service; it is your entry into a vibrant, multicultural ecosystem of travel experts. You will receive world-class training that establishes you as a recognized authority in the travel sector—all while enjoying the unparalleled freedom of a remote lifestyle under the Greek sun.

Responsibilities

You will act as a brand ambassador managing customer inquiries and complex travel logistics across multiple channels including phone, email, and chat. The role involves maintaining data integrity in the CRM and collaborating with leadership to optimize the global service journey.