Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian language, English language, Customer service, Problem resolution, Communication, Active listening, Emotional intelligence, CRM software, Technical troubleshooting, Time management, Multitasking, Digital literacy

Industry

Business Consulting and Services

Description

Are you captivated by the global travel ecosystem and the art of facilitating world-class experiences? We are currently scouting for vibrant, solution-oriented professionals to represent a global titan in online reservations. This is a premier opportunity to advocate for an iconic travel brand while enjoying the professional autonomy of a fully remote career based in Greece. Your mission is to ensure a frictionless end-to-end journey for every traveler, from the initial reservation to the final checkout. Whether you are a seasoned service veteran or a linguistically gifted newcomer, we invite you to help us redefine the gold standard of travel support. THE VIRTUAL MISSION: REDEFINING EXCELLENCE In this role, you are more than a support agent; you are a Croatian-Speaking Travel Expert and the pulse of our customer experience. You will be responsible for transforming complex travel hurdles into successful departures. Multimodal Engagement: Manage high-volume interactions across telephony, email, and live chat platforms, communicating with fluid professional mastery in both Croatian and English. Expert Problem Resolution: Navigate intricate booking architectures, manage cancellations, and resolve financial inquiries with a strategic blend of efficiency and genuine empathy. Platform Proficiency: Stay at the vanguard of evolving travel policies and digital innovations to provide sophisticated, high-fidelity advisory services. Operational Rigor: Ensure every interaction is meticulously logged within our CRM, maintaining a seamless and professional service history for global continuity. Collaborative Standards: Uphold rigorous Service Level Agreements (SLAs) while partnering with a global team to refine and elevate our service benchmarks. THE IDEAL ARCHETYPE We are seeking articulate communicators who flourish in a fast-paced, digitally-driven landscape and possess the discipline required for remote excellence. Linguistic Mastery: Native or near-native proficiency in Croatian (C2) is essential for professional delivery, complemented by a solid command of English (B2) for internal training and corporate integration. Legal & Technical Readiness: Candidates must hold the legal right to work in Greece and possess a dedicated home office with high-speed, reliable internet connectivity. High Emotional Intelligence: A natural aptitude for active listening, empathetic engagement, and maintaining composure under high-pressure scenarios. Self-Driven Autonomy: The personal discipline to manage complex schedules and multifaceted tasks effectively in a 100% remote environment. PREMIUM COMPENSATION & BENEFITS We believe that exceptional service begins with a well-supported team. Our comprehensive package is designed to ensure your professional growth and personal peace of mind. Financial & Health Security Competitive Remuneration: A salary structure specifically engineered to reward specialized bilingual expertise. Achievement Incentives: Performance-based monthly bonuses for those who consistently exceed operational KPIs. Immediate Coverage: Full private medical and life insurance starting from your very first day of employment. Growth & Infrastructure Vertical Trajectory: Clear internal pathways for rapid promotion and global mobility within our network. Full Hardware Suite: We provide and ship a professional-grade tech kit—including a high-spec laptop and headset—directly to your residence in Greece. Holistic Perks: Access to exclusive employee discounts, wellness programs, and a rewarding referral scheme. EXECUTIVE RELOCATION SUPPORT Dreaming of a Mediterranean lifestyle? We ensure your transition to Greece is entirely stress-free: Travel Coverage: Full reimbursement of your initial flight to Greece. Arrival Concierge: Four weeks of complimentary hotel accommodation to provide a comfortable window while you secure your permanent residence. WHY JOIN OUR GLOBAL NETWORK? This is more than a career move; it is your entry into a diverse, multicultural ecosystem of professionals. You will receive elite training to become a recognized authority in the travel sector, all while enjoying the ultimate freedom of a remote lifestyle under the Greek sun.

Responsibilities

You will manage high-volume customer interactions via phone, email, and chat to resolve travel booking issues and inquiries. Additionally, you are responsible for maintaining accurate service records in the CRM while adhering to established service level agreements.