Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian language, English language, Customer service, Communication, Problem resolution, Active listening, Emotional intelligence, CRM management, Data hygiene, Digital messaging, Live chat, Travel industry knowledge, Logistics management, Time management, Adaptability

Industry

Business Consulting and Services

Description

Are you inspired by the complexity of the global travel ecosystem and the art of curating world-class customer journeys? We are currently identifying high-caliber, solutions-oriented professionals to represent a global titan in online reservations. This is a premier opportunity to serve as a brand ambassador for an iconic travel institution while enjoying the professional autonomy of a fully remote career based in Greece. Your objective is to orchestrate a frictionless end-to-end experience for international travelers. Whether you are an industry veteran or a linguistically gifted professional, we invite you to help us redefine the gold standard of global travel support. THE MISSION: REDEFINING THE SERVICE ARCHITECTURE In this role, you are far more than a support agent; you are a Croatian-Speaking Travel Expert and the strategic pulse of our consumer experience. You will be responsible for navigating complex logistical hurdles to ensure seamless departures. Multimodal Engagement: Orchestrate high-volume interactions across telephony, digital messaging, and live chat platforms with professional mastery in both Croatian and English. Strategic Problem Resolution: Navigate intricate booking frameworks, manage high-level cancellations, and resolve complex financial inquiries with a blend of operational efficiency and genuine empathy. Platform Mastery: Remain at the vanguard of evolving global travel policies and digital tools to provide sophisticated, high-fidelity advisory services. Operational Integrity: Ensure meticulous data hygiene within our CRM, maintaining a comprehensive and professional service history to support global continuity. Collaborative Standards: Consistently exceed rigorous Service Level Agreements (SLAs) while partnering with a global network to elevate our collective service benchmarks. THE IDEAL ARCHETYPE We are seeking articulate, disciplined communicators who thrive in a fast-paced, digitally-driven landscape and possess the rigor required for remote excellence. Linguistic Authority: Native or near-native proficiency in Croatian (C2) is mandatory for professional delivery, complemented by a strong command of English (B2) for corporate integration and training. Logistical Readiness: Candidates must possess the legal right to work in Greece and maintain a dedicated home office equipped with high-speed, enterprise-grade internet. High Emotional Intelligence: A natural aptitude for active listening, professional composure, and the ability to de-escalate high-pressure scenarios with diplomacy. Self-Directed Autonomy: The personal discipline to manage multifaceted tasks and complex schedules effectively within a 100% virtual environment. PREMIUM COMPENSATION & EXECUTIVE BENEFITS We believe that exceptional service is driven by a well-supported team. Our comprehensive package is designed to foster both your professional trajectory and personal well-being. Financial & Health Security Competitive Remuneration: A salary structure specifically engineered to reward specialized bilingual expertise within the Greek market. Performance Incentives: Results-driven monthly bonuses for professionals who consistently surpass operational KPIs. Comprehensive Coverage: Full private medical and life insurance effective from your initial date of employment. Infrastructure & Growth Vertical Trajectory: Clear internal pathways for rapid promotion and global mobility within our international network. Full Hardware Suite: We provide a professional-grade technology kit—including a high-specification laptop and noise-canceling headset—shipped directly to your residence. Holistic Perks: Access to exclusive corporate discounts, wellness initiatives, and a rewarding professional referral scheme. Executive Relocation Support If you are looking to transition to a Mediterranean lifestyle, we ensure your relocation to Greece is seamless: Travel Coverage: Full reimbursement of your initial flight to Greece. Arrival Concierge: Four weeks of complimentary premium accommodation to provide a comfortable window while you secure a permanent residence. WHY JOIN OUR GLOBAL NETWORK? This is more than a career move; it is your entry into a diverse, multicultural ecosystem of experts. You will receive elite training to become a recognized authority in the travel sec

Responsibilities

You will act as a Croatian-speaking travel expert, managing complex bookings, cancellations, and financial inquiries across multiple digital platforms. Your role involves maintaining high service standards and meticulous data records within the CRM to ensure a seamless travel experience for international clients.