Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Patras, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian, English, Customer Support, Problem Solving, Active Listening, Empathy, Time Management, Autonomy, Inbound Communication, Outbound Communication, Query Resolution, System Knowledge, Documentation, CRM Software, SLA Adherence

Industry

Business Consulting and Services

Description

We are actively recruiting dedicated and customer-focused individuals to fill the role of Remote Customer Support Representative. This position is part of a high-profile international project for a market-leading online platform dedicated to travel bookings and accommodation services. This excellent home-based opportunity requires you to serve the Croatian user base, acting as their primary contact to ensure a smooth and enjoyable user journey on the travel application. While prior exposure to a customer service environment is helpful, it is not strictly mandatory. We strongly encourage applications from candidates who show a strong aptitude for solving problems, are committed to delivering outstanding service, and possess the necessary linguistic capabilities. 📝 Key Duties and Accountabilities In your capacity as a Croatian-Speaking Customer Support Agent, your primary tasks will involve: Handling Communication: Managing a substantial volume of customer contacts (inbound and outbound) through various channels (telephone, email, and instant messaging) in both Croatian and English. Query Resolution: Providing efficient, thoughtful, and professional solutions to customer inquiries related to reservations, modifications, cancellations, billing issues, and general technical support for the platform. System Knowledge: Rapidly acquiring and maintaining detailed knowledge of the client's booking system, policies, and operational guidelines to deliver precise and comprehensive support. Documentation: Diligently logging all customer interactions, feedback, and final resolutions in the Customer Relationship Management (CRM) software. Quality Adherence: Upholding rigorous standards of professional conduct and communication quality in every interaction, ensuring compliance with all Service Level Agreements (SLAs). Internal Liaison: Working closely with team members and supervisors to proactively identify recurring service issues and contribute to ongoing improvements in customer processes. ✅ Candidate Profile and Mandatory Skills Linguistic Requirements (Essential) Croatian: Native-level or near-native fluency (C2 proficiency). Must be able to communicate flawlessly, both orally and in writing, in professional settings. English: High-level intermediate proficiency (B2 minimum). Necessary for mandatory training sessions, internal team communications, and technical documentation. General Job Specifications Applicants must hold legal authorization to work remotely from Greece and maintain a reliable, high-speed internet connection. Exceptional verbal and written communication abilities across the two required languages. Excellent ability to listen actively, demonstrate empathy, and maintain strong organizational habits. Demonstrated capacity to work autonomously and manage time effectively within a demanding, geographically distributed work environment. 💰 Compensation and Employee Benefits We offer an attractive benefits package designed to competitively reward our employees' linguistic expertise and support their well-being and professional growth. Financial Package A Highly Competitive Remuneration Structure benchmarked against your specific language skills and market standards. Bonus schemes and incentives based on individual performance achievements. Employee Perks Healthcare: Comprehensive private medical insurance coverage. Insurance: Life insurance provided for additional financial protection. Career Development: Clear opportunities for advancement, vertical promotion, and movement into different internal roles. Added Value: Staff discounts, employee referral bonuses, and access to corporate wellness programs. 💻 Equipment Provided The company will furnish all necessary technological resources, including a work laptop, professional headset, and any other tools required to execute the job duties efficiently from your remote home office in Greece. ✈️ New Hire Relocation Support (For Candidates Moving to Greece) To facilitate a smooth move for non-resident candidates, a full relocation package is offered: Travel Reimbursement: The cost of your initial flight ticket to Greece will be covered. Temporary Housing: Four (4) weeks of complimentary stay in a hotel upon arrival, allowing adequate time to secure long-term residency. 🚀 Join Our Global Team This is your chance to join an international, diverse workforce supporting a globally recognized brand in the travel industry. You will receive thorough training to become a skilled expert in customer experience, all while enjoying the freedom and comfort of a remote role based in Greece. Apply now to kickstart your career in international customer service!

Responsibilities

The primary tasks involve managing high volumes of customer contacts via phone, email, and chat in Croatian and English, providing professional solutions for reservations, billing, and technical issues on the travel platform. Agents must also maintain detailed system knowledge, diligently log all interactions in the CRM, and adhere to quality standards.