Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian, English, Customer Service, Problem Solving, Omni-channel Support, Live Chat, CRM, Time Management, Active Listening, Empathy

Industry

Business Consulting and Services

Description

Are you passionate about the world of travel? We are looking for energetic, customer-centric professionals to join a global leader in online reservations. This is your chance to represent a world-renowned travel platform from the comfort of your home in Greece, ensuring travelers have a seamless experience from booking to check-out. Whether you are an experienced service professional or a motivated newcomer with the right language skills, we want to hear from you! YOUR VIRTUAL ROLE As a Croatian-Speaking Travel Expert, you will be the heartbeat of our customer experience. Your mission is to turn travel hurdles into smooth departures. Core Responsibilities: Omni-channel Support: Manage high-volume inquiries via phone, email, and live chat in both Croatian and English. Expert Problem Solving: Resolve booking issues, handle cancellations, and navigate payment queries with empathy and speed. Platform Mastery: Stay updated on the latest travel policies and platform features to provide top-tier advice. Detailed Documentation: Log every interaction in our CRM to ensure a consistent and professional customer journey. Quality & Collaboration: Meet high service standards (SLAs) while working closely with your team to improve our global service. WHO YOU ARE We are looking for effective communicators who can thrive in a fast-paced, digital environment. Language Mastery: Native or Fluent Croatian (C2) and a strong command of English (B2) for internal training and communication. Technical Readiness: You are comfortable working remotely, possess a stable internet connection, and are legally authorized to work in Greece. Human Touch: You have a gift for active listening, empathy, and keeping organized under pressure. Self-Starter: You are disciplined enough to manage your time effectively in a 100% remote setup. REWARDS & BENEFITS We believe that a happy team provides the best service. That's why we offer a comprehensive package designed for your peace of mind. Financial & Health Competitive Pay: A salary that reflects your specialized language skills. Performance Bonuses: Extra incentives for those who go above and beyond. Full Coverage: Comprehensive private health and life insurance from day one. Growth & Perks Career Pathing: Real opportunities for vertical promotions and internal mobility. Lifestyle Perks: Access to employee discounts, wellness initiatives, and referral rewards. Full Tech Kit: We ship all the hardware you need (laptop, headset, etc.) directly to your door. RELOCATION SUPPORT (FOR THOSE MOVING TO GREECE) Dreaming of a life in Greece? We make the transition easy: Travel Coverage: Full reimbursement for your flight ticket to Greece. Welcome Stay: Four weeks of complimentary hotel accommodation while you find your new home. WHY JOIN OUR TEAM? This isn't just a job; it's an entry point into a diverse, multinational community. You will receive world-class training to become an expert in the travel industry while enjoying the ultimate flexibility of a remote lifestyle.

Responsibilities

The core responsibilities involve managing high-volume customer inquiries via phone, email, and live chat in both Croatian and English, focusing on resolving booking issues and handling cancellations with empathy. Additionally, experts must maintain platform mastery and accurately log all interactions within the CRM system.