Crosby Firm - Operations & Project Manager at JobRack

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

3500.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Communication, Creative Industry Fluency, Budgeting, Negotiation, Organization, Multi-Project Management, Freelancer Coordination, Scope Management, Case Study Creation, Digital Tools Proficiency, Emotional Intelligence, Problem Solving, Design Understanding, Relationship Building, Leadership Potential

Industry

Outsourcing/Offshoring

Description

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence. Up to $3,500/month | Full-time | Fully Remote | EST hours Click here to watch the video from the Founder of CROSBY. I’m Victoria Crosby, founder of CROSBY. We’re a small, senior team doing around $1M/year, partnering with start-up companies in New York and San Francisco to build brands people actually notice. We work with a vetted network of top freelancers who are plugged into what’s current in design and culture. I care about clean design, clear communication, and shipping great work without drama. Clients come to us for brand strategy, name discovery, brand identity, websites, and creativity that feels fresh and thoughtful. If you like a lean team, real ownership, and talking directly with clients to make things happen, you’ll fit right in. We’re looking for a Account/Project Manager. You’re the steady, sharp, low-ego operator who keeps projects moving, communicates clearly with clients, and leads freelancers with confidence. You understand creative work, protect scope, and know how to say “this is out of scope” nicely (and get it approved). What sets you apart: You're financially savvy and have the capacity to understand the bottom line and the know-how to drive it (training provided). You're also looking for an opportunity to grow. For the right person, this role offers the potential to develop into a leadership position, eventually managing the day-to-day operations of the firm. 📋 Manage projects from kickoff to delivery 🧭 Lead client and talent onboarding and run regular client calls 🤝 Be the main client point of contact and build strong relationships, that you get to build on 🎨 Coordinate the creative team and align deliverables with the brief and timelines 🧰 Maintain project tools and systems (docs, trackers, assets, comms) 🚀 Support proposals and ramp-ups for new engagements 🧩 Solve blockers fast and keep momentum across teams 📏 Hold the line on scope and standards with both talent and clients 💵 Build and maintain project budgets within company templates 🧑‍🤝‍🧑 Maintain our “black book” (vetted freelancer roster) and staff projects 📝 Turn completed projects into concise case studies using our templates 📣 Assist with off-season marketing tasks when needed Working Hours ⏰: Full-time, working 6:00am-2:00pm EST (12:00-8:00pm SAST) with occasional flexibility during busy periods. To excel in this role, you need: ✅ Agency or studio experience (creative/branding environment preferred) ✅ Strong project management and organization skills (multi-project juggling) ✅ Client-facing communication skills (calls, updates, scope/change notes) ✅ Creative industry fluency (you “get” design quality and brand fundamentals) ✅ Proficiency with core digital tools (Google Workspace, Slack, Dropbox) ✅ Budgeting and negotiation skills for change orders and profitability Brownie points ⭐ Experience with high-profile or senior-level clients ⭐ Branding agency background specifically ⭐ Leading distributed freelance teams across time zones ⭐ Hands-on experience creating short case studies from finished work ⭐ Familiarity with SOWs/estimations and change-order processes Ideal fit You’re calm under pressure, emotionally intelligent, and growth-minded. You keep standards high, stay organized, and communicate directly but kindly. You enjoy design, can read a brief and spot scope creep, and you’re comfortable guiding clients and freelancers to decisions. Low ego, sharp, and steady. What’s in it for you? 💸 Up to $3,500 USD/month 🕘 Full-time, fully remote, EST-aligned hours 🏖️ 10–15 days paid holiday per year 🤒 Paid 5 sick days 🎁 End-of-year bonus based on company performance *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor. Please note: Only candidates from South Africa are able to apply for this position. This is our typical hiring process - occasionally, it may include extra steps. For this role, JobRack is partnering with CROSBY to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you! 🔍 How to shine • Read the role details carefully. • Submit a thoughtful, high-quality application. • Stay responsive - we’ll keep you updated at every stage. ✨ Important notes • Apply only through JobRack; please don’t contact the company directly. • We expect a respectful hiring experience - any disrespect means instant disqualification. • This is a full-time, primary role (no freelancing or second jobs). ❓ New to remote work? Check out our handy FAQ: jobrack.eu/jobseeker-faq

Responsibilities

Manage client projects from kickoff to delivery while leading client and freelancer onboarding. Maintain project tools and systems, support proposals, and ensure project budgets are adhered to.