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Cross Training/Dual Class - Labor Support Assistant at Universal Studios Hollywood

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Clerical Duties, Scheduling, Microsoft Word, Microsoft Excel, Microsoft Outlook, Typing, Organization, Interpersonal Communication, Decision Making

Industry

Entertainment

Description

Cross training is your backstage pass to step into a new role, learn fresh skills, and support other teams across the park! From working in a different venue to helping in another department, cross training lets you expand your Universal story. BASIC JOB RESPONSIBILITIES * Provide outstanding Guest Service to all Team Members and visitors through friendly and professional interactions. * Perform general clerical duties to include answering multiple phone lines, copying, filing, etc. * Assist employees with questions regarding schedules, etc. * Maintain accurate and up-to-date information regarding all schedule changes and sick calls in TimeKeeper system. DESIRED QUALIFICATIONS * Demonstrate and exemplify our Core Values & Guest Service Standards. * Excellent organizational, interpersonal, communication and decision making skills. * Highly organized, detail‐oriented, professional and able to work without supervision. * Proficient in Microsoft Word, Excel and Outlook. * Strong typing skills * Must have open availability, including late nights, weekends, and holidays. Eligibility * Attendance - TM must have 8 or below attendance points AND no more than a Written Warning 2 in the last 6 months * Variance - TM must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months * Behavioral - No more than a Final Written Warning level discipline in the last 6 months * Probationary Status - TM must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role * Must be current USH Team Member * Availability - Must have full open availability Cover Letter and Resume will be required This position is covered under the terms and conditions of a collective bargaining agreement with Office and Professional Employees International Union, Local 174

Responsibilities

Provide professional guest service and perform general clerical tasks such as filing and answering phones. Manage employee schedules and track sick calls using the TimeKeeper system.