Key Responsibilities

• Support the planning and delivery of fan operations and venue services during football/sports events.
• Coordinate fan entry, movement, wayfinding, queues and crowd flow across designated venue areas.
• Support the smooth operation of fan zones, gates, concourses and other spectator areas.
• Coordinate with venue teams, security, stewards, transport and other event stakeholders to resolve operational issues.
• Monitor venue readiness and ensure fan-facing facilities and services are operational before and during events.
• Assist with the implementation of event-day operational plans, procedures and contingency arrangements.
• Respond to fan queries and operational issues, escalating complex or urgent matters to the appropriate team.
• Monitor crowd behaviour, congestion and potential operational risks, escalating issues in line with event procedures.
• Support the management of VIP, hospitality and general fan requirements, where applicable.
• Conduct venue inspections and report any issues affecting safety, accessibility, cleanliness or fan experience.
• Maintain accurate operational records, incident logs and shift handover information.
• Work on a shift-based event schedule, including evenings, weekends and match days as required.
• Support post-event activities, including venue close-out, issue reporting and operational debriefs.
• Ensure all activities are delivered in accordance with event policies, venue procedures, health & safety requirements and applicable regulations.
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Required Qualifications

• Bachelor's degree or diploma in Sports Management, Event Management, Operations Management, Public Safety, or a related discipline.
• Professional certification in crowd management, safety management, event management, or project management is preferred.
• Relevant certifications such as IOSH, NVQ, or equivalent are advantageous.
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