YOU WILL BE RESPONISBLE FOR:

• Create accurate Claims Management System records
• Proactive diary management to monitor and progress claims
• Incident investigation – reviewing records of damage to Crown property (Green Claims)
• Responsible party identification – liaising with other agencies and third parties
• Handling of third-party damage claims (Red Claims), referring to operational teams within the business for further investigation, liaising with third party claimants, issuing written responses to claims in consultation with the wider team, and handling claims in line with our contractual and legal obligations
• Credit / cost control – liaising and negotiating with claimants, insurance companies, solicitors and loss adjusters, supported by the Assistant Commercial Manager

YOUR NEW ROLE

We have a fantastic opportunity for a Permanent Crown Damage Administrator to join our Claims team in Polmadie, Glasgow.
Amey is a progressive employer – offering a hybrid working role, 3 days working in the office and 2 days at home, offering flexibility within a full time, permanent position.
The Crown Damage Administrator plays an important role alongside existing team members in providing a wide range of claims-related administrative support services within our Transport Infrastructure division.
You will have previous experience of working in a motor or property-related claims or complaints role and be comfortable with Microsoft Office and navigating digital systems.

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiative