CRUISE CONCIERGE SPECIALIST

Four Squared Solutions is seeking a Cruise Concierge Specialist for an opportunity located in South Florida
Embark on a new chapter in experiential travel by joining a team that redefines intimate expedition cruising. Designed for discerning travelers seeking immersive exploration in the worlds most awe-inspiring destinations, our luxury voyages blend discovery with elevated service and comfort.
As a Cruise Concierge Specialist youll be at the heart of delivering those exceptional experiences. Serving as a key liaison between guests, travel advisors, and the brand, you will play a critical role in ensuring that every interaction reflects our commitment to excellence, personalization, and authenticity. This is more than a reservations roleit’s an opportunity to shape unforgettable journeys from the very first touchpoint.

QUALIFICATIONS & EXPERIENCE

• Associate degree required; bachelors degree preferred.
• Minimum 2 years experience in luxury travel, cruise, or hospitality guest services/reservations.
• Strong verbal and written communication skills with a professional and engaging phone manner.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced setting.
• Proficiency in Microsoft Office; experience with CRM or reservations systems is a plus.
• A passion for travel and a commitment to providing exceptional customer service.
• Proactive, solution-oriented mindset with strong interpersonal and problem-solving skills.
• Comfortable working independently and within a team.
• Flexibility to work evenings, weekends, and holidays as required.
  Join a team that thrives on creating extraordinary travel experiences. If you’re passionate about personalized service and global exploration, this role offers a chance to make a lasting impact from first booking to final farewell.

KEY RESPONSIBILITIES

• Provide exceptional service via phone and email to both direct guests and travel advisors, supporting inquiries, bookings, changes, and pre-/post-voyage arrangements.
• Become a subject matter expert on all itineraries, onboard offerings, and destination highlights.
• Resolve complex issues and escalations with professionalism, empathy, and urgency.
• Process financial transactions including payments, refunds, adjustments, and promotions accurately.
• Collaborate closely with internal departments such as Sales, Guest Services, and Operations to ensure a seamless guest experience.
• Participate in outbound communications related to guest retention, pre-departure support, or promotional campaigns.
• Maintain up-to-date knowledge of policies, procedures, and promotions to ensure accurate guidance to clients and partners.
• Contribute to team performance goals and ongoing service improvement initiatives.
• Ensure all guest data is handled with strict confidentiality and in compliance with company standards.

ROLE OVERVIEW

This position plays a vital part in influencing guest satisfaction and brand perception. You’ll manage a high volume of reservations and service requests in a dynamic, fast-paced environment, where attention to detail and emotional intelligence are key.