Cruise Director / Deckhand - SeaLink K'gari

at  SeaLink Kgari Fraser Island

ABOUT YOU

• A natural flair for delivering exceptional customer service
• An outgoing and friendly personality.
• Dedication to teamwork and maintaining a professional demeanour
• Physically agile and capable to handle the demands of the job
• Strong communication skills, both written and verbal
• Independent and proactive in taking ownership of tasks
• Flexible and adaptable, able to handle short notice shifts and changes
• Skilled in managing challenging situations with a calm and solutions-oriented approach
• Impeccable grooming and presentation, reflecting the company’s high standards

ABOUT US

SeaLink Marine & Tourism is a world-class and Australian-owned operator, part of Kelsian Group Limited - an ASX200-listed international transport and tourism service provider in Australia, Singapore and London. Incorporating Kingfisher Bay Resort, K’gari Beach Resort, K’gari Explorer Tours and SeaLink K’gari on World Heritage-listed Fraser Island, we deliver brilliant experiences to our domestic and international guests.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
SeaLink - K’gari (Fraser Island) A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
Living and working in paradise… we can’t think of anything better

ABOUT THE ROLE

As a Cruise Director, you will be responsible for ensuring our guests have a safe and informative sailing to K’gari, one of Australia’s most iconic destinations. You will also ensure the safe and efficient operation of the vessel, including the embarkation and disembarkation of passengers, vehicles and cargo.
Other duties for the role are providing onboard café and refreshment service. Coordinating the validating and counting boarding passes, assisting in fuelling and general cleaning of the vessel.
In this role, you will have the opportunity to interact with a broad range of people and provide customer service excellence to guests during their transit experience.
We encourage candidates with previous Cruise Director / Deckhand experience gained on a commercial vehicular and passenger vessel to apply. You must also have excellent interpersonal and communication skills and be able to work unsupervised and make decisions within set guidelines.
At SeaLink K’gari, we pride ourselves on our commitment to workplace health and safety and offer training opportunities to support your professional development.
If you are a self-motivated team player who is passionate about tourism and delivering exceptional customer service, we encourage you to apply today!

KEY ROLE REQUIREMENTS

• Manage and maintain the vessel’s supplies, equipment, and tools, ensuring timely stocking, rotation, and replacement.
• Perform scheduled and general ship maintenance duties, including painting, deck work, and general labour.
• Proactively report, manage and complete deck maintenance requirements.
• Assist with safe mooring operations and loading/unloading of passengers and supplies.
• Assist other crew members in cleaning and presenting the vessel, including public areas, decks, storage and engine spaces, onshore facilities, and between sailings.
• Participate in formal and informal training as needed to improve skills and knowledge.
• Ensure the highest levels of customer service standards are maintained at all times.
• Foster customer engagement by actively seeking feedback and implementing improvements to enhance the customer experience.