Cruise Director | Journey Beyond Cruise Sydney at Journey Beyond

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

80000.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Customer Service, Communication Skills, Interpersonal Skills, Food Preparation, Food Service, Problem Solving, Reliability, Self-Motivation, Proactivity, Cross-Cultural Awareness, Marine Experience, Computer Skills

Industry

Leisure;Travel & Tourism

Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About us Journey Beyond Cruise Sydney provides a luxuriously unique way for guests to experience the beautiful Sydney Harbour. Our exclusive 78ft luxury cruiser the ‘Spirit of Migloo’ boasts uninterrupted 360-degree views while guests enjoying an amazing culinary experience including regionally sourced food and prestigious wines. Departing from Darling Harbour, Cruise Sydney provides lunch and dinner cruises as well as private charter events. About Journey Beyond Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Indigenous Tourism Australia. About the Role We are seeking a driven, enthusiastic and attentive Cruise Director to join our team at Journey Beyond Cruise Sydney, with an immediate start. This is a full-time position based in Sydney. The Cruise Director role is ideal for hospitality professionals eager to lead a team in a premium dining space on a luxury vessel in Sydney Harbour. Supporting the Vessel Master and Operations Manager, the Cruise Director is crucial in delivering exceptional customer service, quality products, and a unique experience. The ideal candidate will be passionate about food and service, willing to exceed guest expectations. A positive "can-do" attitude and flexibility to work varied hours, including nights, weekends, and public holidays, are essential. As a Cruise Director, your duties will involve the supervision and overseeing of the Food & Beverage and Customer Service, whilst adhering to Operational Procedures and WHS Requirements. Shifts commence and finish at Jones Bay Wharf in Pyrmont, Sydney. The annual base salary range for this position is $77,000 - $80,000 + Superannuation. About You The ideal candidate will have confident leadership skills, can think on their feet in a dynamic workplace and build a respectful rapport with work colleagues and guests. They will have a positive, happy attitude, be comfortable working on the water, have a background in preparing and serving food and be able to deliver exceptional customer service. Staff and Hospitality Management experience will also be highly favoured. Qualifications: NSW Responsible Service of Alcohol (RSA) Competency Card (essential) NSW Licensee Training (Highly regarded) Provide First Aid (essential) Food Safety Handling certificate (or willing to obtain) General Purpose Hand qualification (Not required, but an advantage) Skills: Strong personal presentation skills Excellent customer service skills, dedication to meeting the expectations of all external and internal customers Excellent communication and interpersonal skills People leadership skills; the ability to provide positive direction to others and actively provide constructive feedback in order to develop & motivate others The ability to thrive during pressure situations and always keep composure Reliable, self-motivated and proactive Intermediate computer skills A cross-cultural awareness and sensitivity to the welfare of others Marine experience not essential, but must not be affected by sea sickness Have the necessary working entitlements to work in Australia A pre-employment medical and National Police Check may be required as part of this recruitment process. Are you ready to join us? Your journey begins here! To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. If you have any questions about the position, please call James Watts – HR Advisor on 0456 223 830. Applications will be reviewed and progressed as they are received, so don't wait, apply now! As a Journey Beyond employee, you'll enjoy: Generous discounts on Journey Beyond travel and experiences An attractive salary and positive work environment Study Assistance Policy A career with opportunities for progression, transfers, and secondments Employee Referral Policy Parental Leave program Purchased Leave policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise

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Responsibilities

The Cruise Director will supervise and oversee the Food & Beverage and Customer Service operations while adhering to Operational Procedures and WHS Requirements. They will support the Vessel Master and Operations Manager in delivering exceptional customer service and a unique experience.