CS Account Coordinator Level I at L2 BRANDS LLC

Penn Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Written Communication, Verbal Communication, Order Processing, Troubleshooting, Record Keeping, Computer Literacy

Industry

Retail Apparel and Fashion

Description

Description About L2 Brands At L2 Brands, we make the gear people love to wear. For more than 30 years, we’ve been designing and delivering high-quality, custom-logo apparel, headwear, and home décor for the Collegiate, Resort/Destination, Golf, and Corporate markets. Through our lifestyle brands — League, Legacy, Ouray, and Locale — we help fans, travelers, golfers, and employees show pride in the schools, destinations, traditions, and workplaces that matter to them. If you’ve ever thrown on a favorite college hoodie or souvenir hat, there’s a good chance we had something to do with it. The Role We’re looking for a detail-loving, process-following Customer Service Representative who enjoys structure, consistency, and checking things off a to-do list. This role is all about managing a dedicated group of customer accounts (mostly by email), keeping orders on track, and making sure every interaction is clear, accurate, and professional. If you like clear expectations, steady workflows, and being the person who gets it right, you’ll feel right at home here. What You’ll Do Be the go-to contact for your assigned customer accounts Respond to customer questions via email and phone — promptly and professionally Process orders, changes, and returns with accuracy and attention to detail Troubleshoot issues independently (you’re the escalation point!) Partner with Production, Merchandising, and Sales to keep orders moving smoothly Keep organized, accurate records of all customer interactions Schedule Monday–Friday, 8:00 a.m.–5:00 p.m. Occasional voluntary evenings or weekends during peak seasons Onsite, in-office position What We Offer Health, vision, and dental insurance 401(k) with company match Life insurance & employee assistance program Paid time off and holidays Opportunities to grow and advance within the company Requirements What We’re Looking For High school diploma or GED 2+ years of customer service experience (office or call center preferred) Strong written and verbal communication skills Comfort with computers and learning new systems Ability to stay focused in a quiet, structured work environment with scheduled breaks

Responsibilities

Manage a dedicated group of customer accounts by processing orders, changes, and returns via email and phone. Coordinate with Production, Merchandising, and Sales teams to ensure smooth order fulfillment and accurate record keeping.