Cs Agents at NOK Human Capital

, , -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Empathy, Flexibility, Teamwork, Attention To Detail, Technical Proficiency

Industry

Human Resources Services

Description

Customer Service Agent Opportunities – Communication, Problem-Solving, and Customer Focus Are you passionate about delivering exceptional service and building positive customer relationships? We are looking for dedicated and proactive Customer Service Agents to join our growing team. As the first point of contact, you will handle enquiries, resolve issues, and ensure an outstanding service experience for every client. Main Responsibilities – Customer Support Excellence and Service Delivery Respond efficiently and professionally to customer queries across multiple channels, including phone, email, and online chat. Provide clear, accurate, and helpful information about our products, services, and procedures. Address customer concerns, troubleshoot problems, and resolve complaints in a timely manner. Document all customer interactions and update records with accuracy and attention to detail. Follow up on outstanding requests to ensure complete customer satisfaction. Liaise with internal teams to escalate and resolve more complex enquiries. Stay informed about company updates, product launches, and process changes. Participate actively in training and development programmes to enhance your skills. Key Requirements – Customer Service Skills, Flexibility, and Professionalism Previous experience in customer service, retail, hospitality, or a related field is an advantage but not required. Excellent communication skills in English; additional language skills are a plus. Demonstrates patience, empathy, and a customer-centric approach at all times. Strong problem-solving abilities and confidence in managing challenging situations. Comfortable using computers, email, and CRM or ticketing systems. Reliable, punctual, and flexible to work on rotational shifts as required. A collaborative team member with a willingness to learn and adapt. Benefits of a Customer Service Career with Us A supportive and inclusive workplace that values your contribution. Comprehensive training and ongoing coaching for your development. Opportunities for career growth and internal advancement. Competitive salary with social and medical insurance. Make a meaningful difference by helping customers every day. How to Apply – Join Our Customer Service Team If you thrive on helping others, have excellent communication skills, and are looking to start or advance your customer service career, we encourage you to apply. We welcome applications from candidates of all backgrounds, and we are committed to providing equal opportunity and fostering a diverse work environment. Take the next step in your professional journey—apply today to become a valued member of our customer service team!

Responsibilities

Respond to customer queries across multiple channels and provide accurate information about products and services. Troubleshoot problems and resolve complaints in a timely manner while ensuring customer satisfaction.