CS Agents at NOK Human Capital

, , -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Orientation, Communication Skills, Problem-Solving, Attention to Detail, Sales Abilities, Team Player, Flexibility, Proactive

Industry

Human Resources Services

Description

Location: Giza, Egypt Salary: Competitive Employment Type: Full-time, on-site Working Hours: 8 hours per day; Rotational shifts Days Off: 2 days weekly Benefits: Social insurance, medical insurance, professional development opportunities Customer Service Careers – Customer Orientation and Communication Skills We are seeking enthusiastic and customer-oriented individuals to join our team as customer support representatives. In this front-line position, you will engage directly with our valued clients, providing support and information while maintaining high standards of service and professionalism. Key Responsibilities for Customer Service Roles Respond promptly, courteously, and efficiently to customer enquiries via phone, email, and online chat. Deliver accurate product and service information, ensuring a positive customer experience. Address and resolve customer concerns and complaints professionally. Document all customer interactions in the CRM system with attention to detail. Follow up on unresolved issues and outstanding requests until a resolution is achieved. Collaborate proactively with other teams to solve challenging customer issues. Stay up-to-date with company products, services, guidelines, and procedures. Participate in training and meetings to continuously enhance service standards. Identify potential sales opportunities during customer interactions and promote relevant solutions. Customer Support Agent Requirements – English, Communication, and Sales Abilities Previous customer service or sales experience is highly regarded but not essential. Excellent spoken and written English; strong communication skills are a must. Demonstrated customer orientation with patience, empathy, and professionalism. Proactive problem-solver with attention to detail and the ability to remain calm under pressure. Comfortable using computers, emails, and customer management systems. Reliable attendance and flexibility to work rotational shifts as required. Motivated team player who embraces learning and feedback. Why Choose a Customer Service Career with Us? Be part of an inclusive, supportive, and goal-driven environment. Receive full training and regular coaching for your ongoing development. Benefit from clear career growth opportunities and professional advancement. Enjoy a comprehensive benefits package including social and medical insurance. Make a positive difference every day by helping our customers succeed. Apply for Customer Service Jobs – Diversity, Inclusion, and Equal Opportunity If you are passionate about helping others, skilled in communication, and excited about sales opportunities within a service-driven team, we invite you to apply. We welcome candidates from all backgrounds and are committed to equal opportunity and an inclusive workplace. Take the next step in your customer service career – apply now and join our team!

Responsibilities

Respond promptly and efficiently to customer enquiries while delivering accurate product and service information. Collaborate with other teams to resolve customer issues and document all interactions in the CRM system.