CS Specialist at Betco Corporation

Bowling Green, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Technical Assistance, Communication Skills, Problem Solving, Sales Support, Team Collaboration, Microsoft Office, Bilingual Skills, Math Skills

Industry

Chemical Manufacturing

Description

Description SUMMARY: Provides customer and field sales support on all service related issued including order processing, policy/program interpretation, product & technical inquiries, situation investigation and resolution. Expedites inbound/outbound correspondence, handles returns, defectives, and shipping and billing discrepancies. ESSENTIAL DUTIES AND RESPONSIBILITIES: other duties may be assigned as needed. Process incoming calls from customers and field sales. Handle all inquiries and troubleshoot complaints, process orders, recommend products based on need, provide competitive comparisons, initiate Situations, and provide technical assistance if needed. Process customer orders via telephone, mail, fax, and EDI with emphasis on accurate entry and administration of customer’s unique buying arrangements. Act as liaison between customers, field sales, and inter/intra departmental personnel on service-related issues. Coordinates and expedites communications to insure satisfactory resolution. Investigate and analyze service deficiency claims, seeing that appropriate debit/credit adjustments are issued via Salesforce if warranted. Identify situations where additional service recovery action may be required. Administer Sales Promotions that require intervention at point of order. Monitor orders and counsel customers on promotions or order upgrade opportunities that are in the customer’s best interest Provide training/orientation to new team members as required. Requirements REQUIRED SKILLS Working knowledge of Microsoft Office Suite – Outlook, Word, Excel Proficient computer skills to navigate various software packages and the internet Excellent oral/written communication and phone skills/etiquette Basic math skills Collaborative, team-player Bi Lingual experience a plus Strong Customer Service focus Ability to generate respect and trust from fellow employees and external constituencies. PHYSICAL REQUIREMENTS Computer work for extended periods of time

Responsibilities

The CS Specialist provides customer and field sales support on service-related issues, including order processing and technical inquiries. They act as a liaison between customers and sales personnel to ensure satisfactory resolution of issues.