Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
CS Supervisor (Mandarin Speaker) at J&T Cargo
Special capital Region of Jakarta, Java, Indonesia -
Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Logistics, Shipping, Interpersonal Communication, Time Management, Microsoft Office, Google Workspace, Problem-Solving, Leadership, Empathy, Data-Driven Decision Making, Team Management, KPI Monitoring, Customs Compliance, Customer Relationship Management, Mandarin

Industry

Freight and Package Transportation

Description
Requirements : At least 3 years of experience in Customer Service, especially in Logistics and Shipping. Excellent interpersonal and communication skills, with a positive attitude. Strong ability to organizational and time-management skills, and able to manage multiple tasks simultaneously. Proficient in Microsoft Office (Word, Excel, PowerPoint) and Familiar with Google Workspace. Essential Skills : Problem-Solving : Ability to handle difficult situations and find solutions to customer complaints. Leadership : Strong team management and motivational skills. Empathy : Understanding customers needs and ensuring they feel heard and valued. Data-Driven Decision Making : Use of metrics and KPIs to monitor service levels and make improvements. Placement : Jakarta Utara Job Activity : 1. Team Supervision & Coordination Lead, supervise, and mentor the import customer service team to achieve operational KPIs. Assign workloads, monitor team performance, and provide guidance to ensure service quality. Conduct regular team meetings to share updates, improvements, and issue resolutions. 2. Customer Relationship Management Handle inquiries and escalations from key customers regarding import shipments. Build and maintain strong relationships with clients by providing timely and accurate updates. Ensure consistent customer satisfaction by delivering professional and responsive service. 3. Compliance & Reporting Ensure all import activities comply with local customs regulations and company SOPs. Monitor KPI metrics (on-time delivery, documentation accuracy, service level, etc.). Prepare weekly/monthly operational reports for management.
Responsibilities
Supervise and mentor the import customer service team to achieve operational KPIs and maintain service quality. Manage key customer relationships and ensure all import activities comply with local customs regulations and company SOPs.