CUSTOMER SERVICE ASSOCIATE

Overview: Are you passionate about helping others and providing exceptional service? Join our team as a Customer Service Associate! You’ll build strong client relationships by resolving service requests and complaints, ensuring customer satisfaction, and maintaining compliance with regulatory requirements.

QUALIFICATIONS:

• High school diploma or GED required; some college preferred.
• Proven experience in resolving client problems and providing strong customer service.
• Contact center experience preferred but not required.
• Excellent listening, organization, prioritization, and multitasking skills.
• Strong research, analytical, and problem-solving abilities.

TRAVEL REQUIREMENTS:

• No travel required.
  Job Type: Full-time
  Pay: From $38,400.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• This position is required to work onsite 5 days a week, are you able to work onsite and willing to work onsite to meet this requirement?

Location:

• Fremont, MI 49413 (Preferred)

Ability to Commute:

• Fremont, MI 49413 (Required)

Work Location: In perso

• Handle inbound and outbound calls to address customer inquiries, process payments, resolve billing issues, and more.
• Provide professional and courteous service, including de-escalating client concerns.
• Research and analyze policy data to resolve client inquiries.
• Maintain accurate information and documentation in administrative systems.
• Identify and mitigate risks, including anti-money laundering and privacy concerns.
• Stay updated on products, state regulations, and procedures.
• Identify cross-selling opportunities and generate sales leads.
• Recommend system or procedural improvements.
• Participate in training sessions and team meetings.