JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-focused mindset, and the ability to upsell products and services when appropriate. Bilingual candidates, particularly those fluent in Spanish or other languages, are highly encouraged to apply.

REQUIREMENTS:

• Previous experience in customer service, hospitality, or food service is an asset.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with excellent problem-solving skills.
• Comfortable using computers and online ordering systems.
• A positive attitude and a passion for delivering great customer service.

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services while maintaining a high level of customer satisfaction.
• Answer customer inquiries via phone, email, or online chat in a professional and friendly manner.
• Take and fulfill orders from multiple online platforms accurately and efficiently.
• Ensure the work area remains clean and organized at all times.
• Provide customers with accurate information about our menu, promotions, and services.
• Handle customer concerns and resolve issues to ensure satisfaction.
• Go above and beyond to create a positive customer experience.
• Maintain proper phone etiquette and clear communication.
• Ensure professional appearance and demeanor while representing the brand.
• Assist with additional tasks as assigned by management.
• Previous experience in customer service or a related field is preferred but not mandatory.
• Strong communication skills in English; bilingual abilities in Spanish or other languages are a plus.
• Proficient in data entry with attention to detail.
• Ability to analyze situations and provide effective solutions quickly.
• Excellent phone etiquette and interpersonal skills.
• A positive attitude with the ability to work well under pressure in a fast-paced environment.
• Must be able to work flexible hours as needed, including evenings or weekends if required.