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CSAM Manager at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Insights, Team Culture, Program Management, Stakeholder Management, Coaching, Customer Success, Account Management, Delivery Management, Empowerment, Accountability, Consulting, Practice Management, Portfolio Management, Business Planning, Customer Outcomes, Engagement Prioritization

Industry

Software Development

Description

You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption. Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Responsibilities

You will develop a team culture identifying and sharing customer insights and opportunities. You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review.