CSI & Problem Management_Iasi_1 year contract at Vodafone United States

Iași, , Romania -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Management, Project Management, Software Defects, ITSM Tools, Root Cause Analysis, Stakeholder Communication, ITIL Foundation, Agile Methodologies, Technical Expertise, Operational Escalation Management, Defect Analysis, Cross-Functional Collaboration, Incident Management, Change Management, 5 WHYs, Fishbone

Industry

Telecommunications

Description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. About this Role We are seeking a CSI & Problem Management Specialist who will manage problems and defects across IT applications and systems (software, infrastructure, and network) used by Vodafone customers. This role involves initiating and coordinating corrective and preventive technical solutions, acting as a subject matter expert and escalation point, and ensuring effective resolution in a dynamic environment. What you'll do Oversee the development, implementation, or modification of software and hardware projects, applying Agile methodologies. Coordinate technical defect analysis and involve relevant teams to identify root causes and permanent solutions, while managing temporary workarounds for incidents. Engage and guide technical project teams to complete outstanding actions within agreed timelines and parameters. Provide regular updates, communications, and recommendations on project and investigation progress. Initiate and lead projects aimed at reducing incidents through analysis, alert centralisation, and collaboration with technical teams for resolution Who you are Experienced in managing problem tickets, projects, and software defects using ITSM tools such as BMC Remedy. Skilled in coordinating sessions with technical teams to identify, document, and resolve problems and defects, including root cause analysis and solution approval. Proactive in identifying improvements using methodologies like 5 WHYs and Fishbone. Strong in operational escalation management and stakeholder communication. Holds ITIL Foundation certification or equivalent knowledge, with solid understanding of infrastructure services, software, hardware, and network applications. Fluent in English and experienced in project, problem, incident, or change management. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What's in it for you Hybrid way of working: 2 days per week/ 8 per month Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget. Special discounts for gyms and retailers Annual Company Bonus Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. Special Paternal Program - 4 months of paid paternity leave What skills you will learn Advanced problem management and root cause analysis techniques. Agile project coordination and ITIL best practices. Cross-functional collaboration and stakeholder engagement in a global organisation. Technical expertise in IT systems, infrastructure, and network applications. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn Facebook Instagram You can also chat with our employees to learn more about our projects: Click here

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The specialist will manage problems and defects across IT applications and systems, coordinating corrective and preventive solutions. They will oversee project development and engage technical teams to ensure timely resolution of issues.