SUMMARY:

Do you have a strong knowledge of water networks and supply operations? Are you a technical specialist on leakage matters? Can you deliver excellent customer service?
If this sounds like you, then you’ll want to learn more about this opportunity…
We want to be the water company people want to be supplied by and want to work for.
In this role, you will be responsible for leading the field delivery of all customer-side leakage activities, directly contributing to our annual leakage reduction targets. You will manage a dedicated team of technicians and specialist contractors, ensuring they have the support and resources needed to achieve our goals. Managerial experience is essential, as you will have 13 direct reports to support and manage.
Your extensive background in water networks and supply will be crucial in contributing to the company’s long-term leakage and smart water network strategy. This is a chance to move beyond day-to-day operations and help shape our future.
You will play a vital role in ensuring that all health and safety protocols are strictly upheld by both internal teams and contractors, as well as guaranteeing that all regulatory inspections meet compliance requirements.
A robust understanding of leakage policy and strategy is essential, as you will be at the forefront of implementing our customer-side leakage policy and devising a new repair model. Your experience in customer experience and insight will be key as you liaise with service providers for our most vulnerable customers, such as Housing Associations, to ensure all service level agreements (SLAs) are met and repairs are completed within agreed timeframes.
Your base office will be in Snodland but you will be expected to travel to our Sussex and West patches too as required. You will receive a £6,254.61 car allowance to allow easy travel across the regions.