CSM Analyst MX at Blip.pt

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Relationship Management, Onboarding, Data Analysis, KPI Development, Training, Problem Management, Project Management, Product Management, Quality Control, Communication, Negotiation, Analytical Skills, Strategic Planning, Software, Digital Projects

Industry

technology;Information and Internet

Description

The Customer Success Manager will be responsible for our SMB market customers, with the goal of offering scalable strategies to ensure customer success through the use of our Blip products. As a CSM, you will be responsible for building relationships with customers, understanding their needs, and guiding the strategies that will drive their success in adoption and continuity processes. The main responsibilities you will have are: Relationship development: Establish and maintain strong relationships with customers, becoming a trusted point of contact. Gain a deep understanding of customers' goals and challenges, anticipating their needs through data. Onboarding process: Design and implement effective onboarding processes so that customers can use our products in the best possible way. Collaborate with internal teams to promote a positive experience throughout the continuous process. Continuous process: Developing customer success strategies: Develop and implement scalable strategies for customer success. Identify patterns of success and create 1:1, 1:few and 1:many action plans for potential customers at risk of churn. Data and metrics analysis: Use customer success data and metrics to assess the health of your customer portfolio accounts. Develop KPIs to measure customer success and continuously improve strategies. Training and education: Provide ongoing training to customers on the features and capabilities of Blip products. Develop educational materials and resources to improve understanding and use of the platform. Problem management: Be the voice of the customer within Blip, so that their main technical/relational problems are shared and, together with internal teams, we work on solutions, thus contributing to customer satisfaction. Customer feedback: Constantly gather customer feedback and share ideas with internal teams. Contribute to the continuous improvement of the platform based on the feedback received. Propose projects and actions that contribute to the continuous improvement of your customer portfolio. Key Requirements Minimum 2 years of experience in customer success. Exceptional communication and negotiation skills and the ability to build relationships that will help you in your daily challenges. Strong analytical skills, sense of prioritisation and ability to work with data to guide decision-making. Experience in digital projects/products: software, systems, interfaces. Experience in project/product management and quality control. Creative problem-solving skills. Results-oriented, with the ability to manage multiple projects simultaneously. Advanced English and/or Spanish.

Responsibilities

The Customer Success Manager will build relationships with SMB customers to drive product adoption and continuity through scalable strategies. They will also manage onboarding, analyze performance metrics, and act as the voice of the customer to internal teams.