CSM/Business Developement Manager APAC at Jus Mundi

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Arbitration, Legal Research, Business Development, Client Success, Account Management, Public Speaking, Relationship Building, Strategic Planning, Product Demonstration, Legal Technology, Artificial Intelligence, Market Analysis, Stakeholder Management, Project Management, Communication Skills, Presentation Skills

Industry

technology;Information and Internet

Description

📌 About the Role AI is reshaping how lawyers research, build cases, and access the world's legal knowledge, and Jus Mundi is at the forefront of that transformation in international arbitration. We are looking for a Singapore-based legal professional to join our Asia-Pacific team, applying their expertise and deep knowledge of the international arbitration world to help legal professionals across the region understand how Jus Mundi and Jus AI can transform the way they work, and ensuring that our clients get lasting value from the platform. The role spans both business development and client success. You will be engaging the legal community across Asia-Pacific in a substantive way, guiding clients through their AI adoption journey, and working with the commercial team to grow Jus Mundi's presence across the region. This is an opportunity to work at the frontier of AI and legal practice, engage with the international arbitration community across the region at the highest levels, and play a defining role in how Jus Mundi grows in Asia-Pacific. It is a role with real ownership, real variety, and a clear path forward as our regional presence expands. 🙌 The Team You will work directly with Michelle, our Head of APAC & MENA and Jess, our Head of Customer Success, and be part of a global team spanning sales, marketing, product, and legal operations. Our team is built around collaboration, proactive problem-solving, and a genuine commitment to client outcomes. As part of a growing Asia-Pacific presence, you will help shape how Jus Mundi engages with the region, building strong local relationships while working closely with our international team to ensure alignment and impact. 🌟Your mission at Jus Mundi In this role, you will: Business Development & Regional Presence Engage with lawyers at law firms, arbitral institutions, and in-house legal departments across Asia-Pacific to understand their research workflows and challenges, and demonstrate - in a tailored, practice-specific way - how Jus Mundi and Jus AI can address them Establish yourself as a trusted, knowledgeable resource for the international arbitration community in the region: someone practitioners turn to for informed perspective on how AI is reshaping legal research and practice Lead targeted presentations and demonstrations calibrated to the specific needs of different legal audiences - from partners overseeing complex arbitrations to associates conducting day-to-day research Sustain ongoing engagement with prospects and clients across the pipeline, maintaining meaningful touchpoints with all relevant stakeholders throughout the relationship Represent Jus Mundi at conferences and on panels, contributing substantively to the conversation around AI and the future of international arbitration Contribute to the planning and execution of Jus Mundi-led events in the region, working closely with the Head of APAC & MENA and the marketing team Act as the voice of the APAC market internally, channeling practitioner feedback into product development and helping shape how Jus Mundi evolves to serve the region Partner with the commercial team to develop and advance opportunities, ensuring a seamless experience from initial engagement through to onboarding Travel regularly across Asia-Pacific to engage the legal community Client Success: Guide new clients through onboarding, establishing a clear success plan from the outset and ensuring a smooth transition from initial engagement to active use of the platform Deliver tailored product training with a focus on Jus AI features and capabilities, ensuring clients are equipped to integrate the tools meaningfully into their legal workflows Serve as the primary point of contact for an assigned portfolio of clients across Asia-Pacific, leading regular engagement and periodic business reviews Monitor adoption and account health proactively, identifying risks early and driving retention and renewal conversations Identify expansion opportunities within existing accounts and work to develop them Maintain accurate records and contribute to regular reporting on portfolio health and performance ⚙️ Preferred Experience and Skills Required Qualifications Qualified lawyer with approximately 5 years of post-qualification experience, with meaningful experience in international arbitration Based in Singapore Willingness and ability to travel regularly across Asia-Pacific The Right Profile Someone with solid grounding in international arbitration practice - who understands how lawyers and institutions in this space think and work, and can engage with them credibly and knowledgeably Someone who is commercially aware and proactive, with the confidence to identify and pursue opportunities without waiting to be directed Someone with outstanding communication and presentation skills, able to adapt their approach to any audience - from a one-to-one conversation with a managing partner to a large group session at a conference Someone who is genuinely curious about AI and its implications for legal practice, motivated to become a knowledgeable advocate for what Jus Mundi does. A technical background is not required; intellectual curiosity and the willingness to learn are Someone who takes ownership and exercises good judgment across a varied set of responsibilities, and is comfortable operating with a degree of autonomy in a growing regional team Someone who is relationship-driven and culturally attuned, and understands that building trust across Asia's legal markets is a long-term investment Strong interest and aptitude for AI - ability to understand, articulate, and train clients on AI-powered legal research tools Bonus Skills Proficiency in Mandarin Chinese Prior client-facing or business development experience in legal services or legal technologies Familiarity with legal research databases or legal technology tools 🔄 Interview process We’re proud of our multicultural team representing 37 nationalities! To ensure smooth communication, please apply in English (CV and application form questions). Introductory Call with Laurine, Talent Manager (30 min) Hiring managers Interview with Michele, Head of APAC & MENA, and Jessica, Head of CSM (1-hour) Business Case Interview with Michele, Head of APAC & MENA, and Jessica, Head of CSM (90-min) Team-Fit Interview with different team members (30-min/45-min) Last Call with Anna,VP People or Jean-Rémi, CEO (30-min) Please note that, due to the nature of the sector we operate in, the final steps of our recruitment process include reference calls and a background check. At Jus Mundi, we believe that diversity, equity, and inclusion are key to our success. Confidence can sometimes hold us back from applying for a job, but we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. We celebrate diverse backgrounds, experiences, and identities, and we encourage you to apply regardless of how you identify. Whether you’re early in your career or a seasoned professional, your unique perspective and skills are what matter most. Join us in building a workplace where everyone feels valued, empowered, and excited to contribute their best work every day.

Responsibilities

The role involves driving business development and client success for Jus Mundi's AI-powered legal research platform across the Asia-Pacific region. You will engage with legal professionals, conduct product demonstrations, and manage client relationships to ensure high adoption and retention.