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CSM - MANAGED IT SERVICES (US TIMING) at ITC WORLDWIDE

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, SaaS Sales, Microsoft Cloud Pricing, Pricing Proposals, Negotiation, Contract Management, Technical Sales, Interpersonal Skills, Communication Skills, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Business Central Projects, PMP Certification, Jira Certification, Sales Opportunities, Client Meetings, Playbook Development

Industry

IT Services and IT Consulting

Description

CSM Jira ACP120/420 CSM (Technical) The Customer Success Manager (CSM) is a PMP + Jira 120 Certified Technical Account sales pro responsible for identifying Microsoft customers technical needs, resolving questions or concerns, and providing product knowledge via phone and email. Additionally, CSMs are expected to identify sales opportunities rapidly and work to close new sales or transfer leads to teammates for closure. *Quota Carrying * EXPERIENCE: 7+ years of SaaS sales experience Microsoft Cloud Pricing Excels at creating pricing proposals, negotiating terms and managing the contract process. Credible - Experience selling to a technical and business audience, building trust and mutual respect. Passionate - Think creatively and possess strong interpersonal and communication skills to make complex contractual, technical, and financial details sound simple. Travel - Must be open to travel to meet with clients. Experience building Playbook; Pipeline in Support, Service & License Required skills: Microsoft Dynamics 365 Customer Service (certified +) Microsoft Dynamics 365 Business Central Projects (certified +) A PLUS

Responsibilities

The Customer Success Manager (CSM) is responsible for identifying Microsoft customers' technical needs and providing product knowledge via phone and email. CSMs are also expected to identify sales opportunities and work to close new sales or transfer leads to teammates for closure.