CSM Team Lead Europe at Radware

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Onboarding, Adoption, Service Reviews, Relationship Building, Upsell, Cross Sell, Presentation Skills, Communication Skills, Technology Understanding, Matrix Organization Management, Active Listening, Empathy, Detail Orientation, Working Under Pressure

Industry

Computer and Network Security

Description

Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager. The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews. As a CSM you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement with the customer. In this role, you will: Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources Reviews with score cards linked to the customers business objectives Coordinate internal resources to ensure customers’ business needs are met Support local teams’ sessions with the customer during major events and incidents follow up and log interactions with your customers Plan and execute upsell and cross sell activities Requirements 5 years of experience as a CSM or a project manager Networking and security background - a big advantage Experience with working with customers directly Excellent presentation & Communication skills Able to build relationships and trust quickly Able to understand technology and deep-dive into it Strong written and verbal communication skills Fluent in English Ability to work under high pressure according to processes and procedures Managed resources in a matrix organization in remote locations Active listening skills Preparedness – able to ensure that all areas are considered before engaging with customers Demonstrate empathy – look through the eyes of others Self-aware, quick learner, detail orientated Flexible for working off hours remotely

Responsibilities

The CSM will manage the entire post-sales customer relationship, focusing on ensuring customers achieve business value through the onboarding and adoption of cloud services, including conducting scheduled service reviews. This role involves building strong customer relationships, planning onboarding milestones, mitigating deployment challenges, and coordinating internal resources to meet customer business needs.