• Eastern Suburbs, VIC, Australia
• Administration / Customer Service
• Residential Services
• Permanent
  Belong in a people-centred culture
  Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

We are looking for an experienced Customer Service Officer to join our home at Broughton Hall. This role based onsite working Monday to Friday.

• Providing excellent customer service including reception and switchboard duties, inbox coordination, and management of customer requests in the CRM system
• Conducting orientation tours in the absence of the Home Manager
• Assisting with activities for recruiting and onboarding new staff, and for staff rostering
• Schedule meetings and arrange conferences, training and site events
• Developing intra-office communication protocols
• Records management, data entry and reporting through systems and electronic records
• Assist with compiling information to generate monthly KPI reporting
• Oversee the activities of the Administration Assistant