CSR (Attendee Support) at SVCPH Inc.

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Engagement, Communication, Problem Resolution, Emotional Intelligence, Tact, Teamwork, Computer Skills, Digital Communication, Written Communication, Verbal Communication

Industry

Outsourcing and Offshoring Consulting

Description

Job Summary: This pivotal role combines customer support, engagement, and promotion of customer success. This position is responsible for engaging with event attendees, addressing their questions, and fostering a positive experience by providing valuable information and assistance. By embodying the values and goals of our customers, the Attendee Support member plays a crucial role in enhancing customer satisfaction and loyalty. Responsibilities: Communication | Monitor communication channels (chat, email, social media, etc.) to promptly respond to attendee inquiries and concerns. Provide clear and concise answers to questions about the event, its schedule, features, and other related information. Problem Resolution | Identify and escalate complex issues to appropriate internal teams, ensuring timely resolution. Follow up with attendees to ensure their concerns have been addressed and their experience has improved. Communicate in an emotionally intelligent and tactful way (GREAT Conversations) Communicate clearly within your team Win as One mindset Add value to our Attendee Support service for our Customers Be willing to learn and improve communication and problem-solving skills continuously Have sufficient knowledge and ability to use a computer and digital communication Qualifications: At least SHS Graduate (new curriculum) or HS Graduate (old curriculum) At least 1 year of continuous customer service experience in a BPO company Strong English communication skills both written and verbal Must have excellent command of the English language, with neutral or American accent Professional, courteous, and responsive customer service and phone skills Strong computer skills Willing to work on-site Willing to work the night shift Work Schedule: Night Shift About SVC: Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it! Check out our Facebook page: www.facebook.com/selectvoicecomph Enjoy the following benefits: Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months Life insurance program Free weekly in-house massage Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC Career development Service incentive leave program Annual salary increase based on performance Fun and family-like working environment Quarterly team outing Free flowing coffee and hot chocolate Cozy sleeping lounge and canteen plus entertainment area Excellent office location in Cebu IT Park *Terms and conditions apply. How to apply: Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. What to prepare: Updated e-copy (not printed) of your resume (.doc, .docx, .pdf) Pen ID or Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

Responsibilities

This role involves monitoring communication channels like chat and email to promptly respond to attendee inquiries regarding the event schedule and features. Key duties include resolving issues, escalating complex problems when necessary, and ensuring timely follow-up to improve customer satisfaction.