JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative/Call center to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.

SKILLS

• Strong customer service skills with a focus on delivering an excellent experience.
• Proficient in data entry with attention to detail.
• Excellent communication skills, both verbal and written, in English; bilingual or multilingual abilities (especially Spanish) are highly valued.
• Knowledge of phone etiquette and professional communication standards.
• Ability to analyze customer interactions and provide insights for service enhancement.
• Experience in sales or upselling techniques is a plus. Join us in creating memorable experiences for our customers while growing your career in a supportive environment!
  Job Type: Full-time
  Pay: From $20.00 per hour
  Expected hours: 40 per week
  Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints with empathy and professionalism, working towards resolution.
• Perform data entry tasks to maintain accurate customer records and documentation.
• Identify opportunities for upselling additional products or services based on customer needs.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Conduct analysis of customer feedback to identify trends and areas for improvement.