Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go.

EDUCATION AND EXPERIENCE:

High school graduate or equivalent required. Some college or technical vocational training is preferred. One or more years’ business or customer service-related experience required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal verbal and written communication skills, including strong knowledge of grammar and punctuation.
• Superior customer service skills.
• Working knowledge of computer keyboard.
• Ability to:
  o Manage multiple conversation topics over the phone and face-to-face with articulate thoughts and remain calm under pressure.
  o Tailor communication to different audiences.
  o Work independently, multi-task and control information to ensure confidentiality.
  o Work courteously with customers and coworkers.
  o Work in a team environment.
  o Communicate and interpret policies and procedures and share information in a clear and concise manner.
  o Successfully navigate various electronic programs including but not limited to Microsoft Office Suites, other applicable information technology applications, and self-service platforms.
  o Maintain adherence to all company policies.

PHYSICAL REQUIREMENTS:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication is required. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required. Position requires repetitive keyboarding, wearing a headset, sitting for long periods of time, and ability to lift 30 pounds from ground to 5 feet unassisted.

MISCELLANEOUS REQUIREMENTS:

• Employees must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner.
• Must be able to work successfully with diverse groups of people.

Under the direction of the Supervisor-Customer Services, receives and processes requests for utility service and answers customers’ inquiries for utility account information.