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CSR - Customer Service Rep at Skylabs AI

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Scripts, Problem Solving, Brand Loyalty, Professionalism, Customer Relationships, Training, Database Management, Communication, Empathy, Organization, Flexibility, Motivation, Teamwork, Goal-Driven, IT Competence

Industry

Construction

Description

Description Transform incoming customer inquiries into scheduled service appointments. Initiate outbound calls to secure service and maintenance appointments. Utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone. Address customer requests promptly, solve problems efficiently, and enhance brand loyalty. Maintain professionalism and build strong customer relationships to foster repeat business. Engage in ongoing training to improve call conversion rates and outbound calling techniques. Follow the company's guidelines for swiftly and positively resolving customer complaints. Keep the customer database updated with accurate and comprehensive information. coordinating with on call dispatch team members as necessary. Requirements Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life.

Responsibilities

Transform incoming customer inquiries into scheduled service appointments and initiate outbound calls to secure service and maintenance appointments. Address customer requests promptly and maintain professionalism to enhance brand loyalty.