CSR - Customer Service Representative/ Account Manager

at  Avenue insurance

JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Account Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services to ensure customer satisfaction and loyalty. Ideal candidates should possess strong communication skills and a passion for helping others.
As we continue our exciting growth journey, we’re looking for a dynamic, detail-oriented team player who thrives in a fast-paced environment and is passionate about providing exceptional service to clients. This role is perfect for someone who enjoys building strong relationships, navigating challenges, and delivering results with precision and care. Join us and be part of a team that makes a difference every day!

YOUR SKILLS AND EXPERIENCES

Minimum 2 years in a brokerage as an Account Manager/Customer Service Rep; knowledge of most major markets
RIBO License required
University or College Degree/Diploma an asset
CAIB, CIP, CRM or equivalent (or working towards) an asset
Understanding of the Property and Casualty insurance market; strong business acumen
Experience with Microsoft Office Suite Programs (Excel, Word, Teams, Outlook ) and familiarity with Acturis and Zoho CRM are a plus!
Strong interpersonal and communication skills: written and verbal
Ability to work independently and in a team
Sound negotiation and sales skills
Effective organizational skills and time management
Exceptional interpersonal, verbal and written skills
Salary will be commensurate with experience - Extensive on the job training will be provided. We thank all applicants but only those being considered will be contacted.
Avenue Insurance o/a a Div of Oracle RMS is an equal opportunity employer, we welcome applications from qualified individuals from all backgrounds. Persons who require accommodation during the recruitment process may indicate such upon applying.
Please send your resume and cover letter to info@avenueins.ca . We look forward to hearing from you!
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (required)

Experience:

• CSR/Account Manager: 2 years (required)

Language:

• English (required)

Work Location: In perso

• You will prepare all client facing documentation including invoices, letters, policy documents, certificates of insurance
• Manage the file creation, organization of client documentation, and updating of Client activity logs
• Track and follow up Policy Documents to ensure received in a timely manner
• Administer our client renewal process
• Work closely with our Account Executives to service and manage all day to day activity, including establishing market risks for coverage placement
• Assist with Account Executives with the placement of accounts
• Coordinate account services including review of documentation for routine policy changes, additions, deletions, renewals or cancellations
• Communication with insurers as required to support the brokering function