JOB SUMMARY AND QUALITIES:

The CSR is the first impression that customers and other visitors have when they walk into or call

EXPERIENCE/SKILLS REQUIRED


Experience providing customer service in a service or retail environment.

Functional/Technical knowledge:
o
Microsoft Office Software (Word, Excel, Outlook) – BEGINNER
o
Experience with Collision Repair Estimating and/or Management systems a plus

Skills & Abilities
o
Work independently without close supervision
o
Flexible/adaptable to constant change
o
Strong tact and diplomacy; ability to interact with all levels of personnel

Reception and Customer Service

Responsible for the initial contact with prospects and customers during the normal working day.

Greet people visiting this CARSTAR store in order to determine needs

Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful
manner.

Screen business calls
Scheduling Customer Dates

Book appointments for estimates

Update and maintain scheduler with Office Manager

Schedule and record appraisal, reception and delivery appointments

Update target delivery sheets
Cashier Duties

Collect and record payment for complete jobs.

File all paperwork accurately

Disburse nationwide warranty/CSI information to customers

Disburse, record and/or display customer reply cards upon receipt from CARSTAR corporate
headquarters.

Handle customer inquiries regarding their vehicle repair

Refer customer complaints concerning completed repairs to appropriate staff member

Perform customer follow-up 7 to 10 days after customer has picked up their vehicle.