JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a knack for sales, with the ability to engage with customers effectively.

REQUIREMENTS

• Proven experience in customer service or a related field.
• Strong communication and organizational skills in English.
• Ability to perform data entry tasks accurately and efficiently.
• Excellent analytical skills to assess customer needs and provide effective solutions.
• Multilingual abilities are an asset, enhancing our service reach.
• A positive attitude, strong work ethic, and commitment to providing outstanding customer experiences. Join us in delivering exceptional service while growing your career in a supportive environment

• Respond promptly to customer inquiries via phone, email, and chat.
• Book and confirm appointments for maintenance, repairs and installations.
• Manage daily office administrative tasks including data entry, filing and updating customer records.
• Coordinate and maintain technician schedules to ensure efficient dispatching
• Utilize data entry skills to maintain accurate customer records.
• Identify opportunities for upselling and cross-selling products.
• Support the service team with warranty claims, invoicing and other office duties as assigned
• Maintain a professional demeanor while exhibiting excellent phone etiquette.
• Collaborate with team members to resolve complex customer issues.