*Work from home
*Mixture of day, night (not overnight), and weekend shifts.
*We are currently prioritizing candidates from Saskatchewan and Alberta
*This is an evergreen position, we are always hiring!
If you love responding to email tickets to help people find what they are looking for online, have fun replying to social media comments and DMs in different brand voices, get excited watching a sale come in after you’ve finished a call with a customer, get a thrill from answering an online chat in under 5 seconds, enjoy reaching out to customers with discounts for their fave products, and understand the importance of thoughtfully responding to online reviews, all while doing it in sweatpants in front of the TV, then have we got a job for you!
In Social is hiring a full-time Customer Service Representative, or, what we call a “Digital Support Squad Representative” to help support our clients’ online customer journey by providing inbound and outbound support for their customers, and engaging with their social communities online.
Why are we hiring? Not only are we rapidly expanding our client roster and need more team members, but we keep promoting our current team members in other roles, and need to fill their spots!
Founded in 2015, we are a 20+ person Shopify Plus digital marketing agency working remotely and based in Toronto. We do everything related to digital marketing including, but not limited to; paid and organic social media, email/SMS marketing and automation, website design & development, influencer marketing, branding and design, Ecommerce & Amazon management, US based fulfillment, and online customer service, for clients across the world in industry verticals ranging from skincare, apparel, beauty, restaurants, home decor, CPGs, baby products, health and wellness, real estate, accounting, and more.
Some of our clients have been featured in Vogue, Cosmopolitan, Forbes, Business Insider, GOOP, and are sold in major retail chains like Walmart, Target, and Loblaws, and we even have a client who hosted the White House Correspondents Dinner!

WHAT YOU SHOULD KNOW IF YOU JOIN OUR TEAM:

• Trustworthiness is one of the most important attributes you’ll need to be successful here
• We train extremely hard upfront so that we can prepare you and let you go to do your thing
• Our female led business is built to help women succeed in their careers without boundaries
• We are an 2SLGBTQIA+, BIPOC, differently-abled allied agency
• We expect a lot from each other, and we expect you to expect the same from us
  If, after reading the above, this sounds like you, then we want to hear from you! We prefer that you shoot us a note to careers[at]insocial[dot]ca with your cover letter and resume. Those candidates will be given priority.
  Job Types: Full-time, Permanent
  Pay: $16.00-$17.20 per hour

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• Bachelor’s Degree (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: Remot

The Digital Support Squad is our entry-level role where we foster our talent and then promote from. Over 50% of our marketing team members have come from the Digital Support Squad.
When you’re hired as a DSSR, you not only get trained to do the job, but you also get to experience working at a digital marketing agency, access to education and high-level experience with marketing campaigns and deliverables, and the opportunity to determine what career path you’d like to follow in the future.
When you land a job at In Social, you land a career.