Job Title: Service Center Assistant
Duration: 3 Months
Pay-Rate: $17/Hr. on W2
PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
· Acts as primary liaison with customer in solving problems related to the application process and service.
· Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
· Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information, and claim status.
· Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
· Assigns new claims to the appropriate claims handler.
· Directs customer calls to the correct person at all locations.
· Participates in and maintains a quality service culture within the Customer Service Team.
· Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
· Performs other duties as assigned.
· Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.
Experience
One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.
Skills & Knowledge
· Knowledgeable in disability plan eligibility, coverage and benefits
· Good customer service skills
· Excellent oral and written communication, including presentation skills
· PC literate, including Microsoft Office product
· Strong organizational skills
· Good interpersonal skills
· Ability to work in a team environment
· Ability to meet or exceed Performance Competencies

Please refer the Job description for details