OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle various tasks efficiently in a fast-paced environment.

COMPANY SUMMARY:

Trimlite is a manufacturer of decorative doorlites, stile and rail doors and a wholesale distributor of doors, millwork and building material related products to the building trade.

POSITION SUMMARY:

This individual is critical to developing good relationships with customers while receiving incoming customer calls, placing orders, and addressing and troubleshooting customer quality concerns.

QUALIFICATIONS:

• Excellent verbal and written communication skills, with proven negotiation skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite and related software

EDUCATION AND EXPERIENCE:

• HS Diploma or GED required
• 2+ years of order management experience
• 2+ years of customer service experience
• Experience in the door or building industry is a plust!
  Job Type: Full-time
  Pay: $21.00 per hour
  Expected hours: 40 – 42 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In perso

• Manage multiple inbound and outbound phone calls and emails daily.
• Resolve product inquiries and quoting needs over the phone.
• Efficiently and accurately manage inbound quotes via online portals.
• Review, audit and enter customer purchase orders.
• Determine the nature of order changes and provide insight to customers and field sales agents.
• Receive and relay production, accounting, or shipping changes impacting orders.
• Audit each return or request to arrive at cost and time efficient solutions to individual problems.
• Guide end users to solutions, depending on their needs.
• Use materials provided and industry knowledge to guide customers through troubleshooting and solution identification.
• Provide high quality customer service.
• Follow safety and quality requirements.
• Other duties as assigned by manager or department leader.