EMPOWERING WELLNESS, MOBILITY & EVERYDAY LIVING

Are you passionate about helping others live healthier, more comfortable lives? Do you have a genuine interest in medical, wellness, and mobility products? Join our customer-focused team where your care and compassion will make a real difference every day.
At Wellwise, we believe in empowering Canadians to age with independence and vitality.
As a Customer Service Representative, you will be the first point of contact for our customers and play a vital role in delivering a caring and supportive in-store experience. You will assist customers with product information, resolve issues, and support the day-to-day operations of the store.

As a Customer Service Representative, you’ll be the friendly and knowledgeable guide for our customers. Whether they’re looking for advice on mobility aids, wellness products, or medical devices, you’ll support their journey with empathy, professionalism, and expertise.

Here’s how you’ll make an impact:

• Provide personalized support for our customers, helping them find the right solutions while offering product insights, service details, and clear guidance on policies.
• Resolve customer concerns thoughtfully and effectively, with minimal management input.
• Recommend product upgrades, add-ons, or alternatives that better suit customers’ wellness needs—while also supporting sales goals.
• Demonstrate how to use and care for products (e.g., supports, braces, CPAP, mobility aids) and assist with fittings when needed.
• Handle day-to-day store functions: EPOS transactions, order intake, cycle counts, sales paperwork, cash control, government or funding programs, appointment bookings and stocking.
• Stay up to date on customer needs, new product trends, and wellness innovations.
• Work with project teams, assist in case management, and support integrated service initiatives.
• Partner with internal teams and provide back-up support to senior reps when needed.
• Contribute to a culture of inclusion, respect, and belonging.